Demo

Lightstream Affiliate Account Manager

Truist Bank
Charlotte, NC Full Time
POSTED ON 1/31/2025
AVAILABLE BEFORE 3/30/2025

Language Fluency: English (Required)


Work Shift:

1st shift (United States of America)

Job Grade:

108

Please review the following job description:

The Affiliate Channel Manager II will drive day-to-day execution, targeting, budgeting and optimization of the LightStream Affiliate Marketing program, an important source of loan acquisition for the company. This person will also support the Affiliate Channel Manager on broader program management and larger projects.

LightStream is an online consumer lending division of North Carolina-based Truist Bank, and is located in San Diego, CA. LightStream specializes in providing online consumer loans to borrowers, offering a simplified digital origination, underwriting and servicing experience to our customers. This is a progressive business where technology and innovation are at the heart of how we serve customers and solve business needs, and where our passion for delivering an exceptional customer experience runs deep. Please visit our website to learn about the loan process, www.lightstream.com.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
•    Conduct affiliate onboarding, including: Review affiliate applications to determine compliance and fit with the affiliate program, Approve new affiliates and helping them get set up, and Identify opportunities and implement improvements for onboarding optimization 
•    Drive creation of new affiliate marketing materials through collaboration with creative and compliance teams 
•    Daily/Weekly/Monthly Regular analytics & reporting of acquisition metrics (impressions, click through rate, conversion rates, and costs, etc.)
•    Answer affiliate questions via telephone inquiries and email
•    Conduct monthly affiliate payout (“make goods”) reporting
•    Identify program risks through use of a robust monitoring plan/procedure
•    Work with Governance team and manage in-house tools for satisfactory compliance procedures
•    Stay updated on Affiliate Industry trends and developments
•    Monitor and report on competitors’ affiliate campaigns and promotions
•    Review affiliate websites to look for opportunities for growth
•    Maintain highly organized records

REQUIRED SKILLS AND EXPERIENCE
•    The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•    Must demonstrate strong verbal, interpersonal, and email communications skills
•    Must be able to work in a multi-discipline, collaborative environment
•    Have superior attention to detail and comfortable with technical subject matter (HTML familiarity a plus)
•    Must possess excellent organizational skills
•    Be comfortable with common marketing metrics and analysis (ROI, CPA, CTR, etc.)
•    Internet savvy (knowledgeable of the current online landscape and skilled in search and evaluating websites)
•    1-2 years’ experience and/or knowledge of digital marketing activities and ad platforms (SEO, SEM, PPC, etc.)

PREFERRED SKILLS AND EXPERIENCE
•    Experience with affiliate program marketing/execution
•    Background with account management or customer service preferred (specific affiliate marketing or affiliate management experience a plus)
 

OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting / Standing / Walking / Bending / Lifting: Able to sit for extended periods of time and periodically move about during the work day.  
Visual / Audio / Speaking: Able to access and interpret client information received from the computer and be able to hear and speak with individuals in person and on the phone
Manual Dexterity / Keyboarding: Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Mental: Able to focus, interpret information logically to solve problems, and answer customers’ questions appropriately.
Availability: Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel: Minimal and up to 10%
Physical Conditions / Environment: Normal office environment where there is little or no discomfort due to temperature, dust, noise, or other disagreeable elements.
 

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

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