Customer Care Representative

Customer Care Representative

Who We Are:

Our mission is to enhance, inspire and grow. We enhance the lives of people by creating inspiring living environments. With over 30 years of experience, we’re no strangers to the homebuilding industry. We are a multi-disciplinary development company with neighborhoods in Northern, Central, Southern California, and Colorado! Since our beginning, we have always strived to set ourselves apart from other builders. We do this by looking ahead. We make sure that the products we are providing are the best for our homebuyers; that they fit into life today and in the future; that the surroundings are inviting and purposeful. When we Trumark our homes, it is because they reach every one of these criteria.

Overview:

Interfaces with homebuyer and subcontractors to perform final orientations and diagnose, schedule and complete warranty service work.

Essential Duties:

• Pre-walk home sites to provide punch list to construction personnel prior to delivery of home to customer; provide quality control of finished product.
• Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
• Coordinate with the Construction Department staff and contractors to ensure completion of walk-through repairs within five (5) days.
• Schedule and supervise subcontractor repairs in homes after delivery to homeowner.
• Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
• Provide accurate and timely information to Customer Service Manager on progress and scopes of work.
• Maintain excellent homeowner relations, provide homeowner knowledgeable, timely and professional service.
• Evaluate subcontractor and product performance. Provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials.
• Work with Customer Service Manager on special projects as needed.
• Participate and attend department meetings.
• Keep accurate service request logs and documentation of all work performed.
Perform all other duties as assigned.

Education and Additional Requirements:

• 3 years residential customer care or construction field experience with a High School Diploma or GED minimum. Some college preferred.
• Must be able to deal effectively with confrontational situations and maintain objectivity in public relations.
• Must have a valid, unrestricted Motor Vehicle License
• Excellent communication, verbal and written skills.
• Strong organizational and interpersonal skills
• Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines.
A team-player who can maintain regular attendance, accomplish daily work schedule, and understand and follow work rules and procedures.

Why Work for Trumark?

• Work with a team that values you! Trumark offers a direct career path with an open seat for you at our table.
• We embody our mission to Live Well. Trumark Homes is dedicated to creating communities that foster an enthusiasm to connect, the strength to aspire and the compassion to give back. For approximately every 50 homes we build, we work with charity: water to provide and serve approximately 200 people with fresh, clean water.
• Exceptional Medical Benefits (100% Employee 60% Dependent).
• Monthly wellness stipend.
• 401k with company matching, we are helping you plan for future retirement.
• Milestone recognition program.
Discretionary Compensation Range: $70K - $85K

EEO Statement

At Trumark Homes, we are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.