What are the responsibilities and job description for the Reservations Sales Agent position at Trump International Beach Resort?
Job Details
Job Location: Trump International Beach Resorts - Sunny Isles Beach, FL
Position Type: Full Time
Salary Range: Undisclosed
Job Shift: Any
Job Category: Hospitality - Hotel
Description
SUMMARY
The Reservation Sales Agent’s primary responsibility is to capture as many reservations as possible by utilizing selling techniques effectively. The ideal candidate demonstrates exceptional verbal and written communication skills, while possessing excellent telephone etiquette. Must be courteous, self-motivated and extremely detail-oriented. The ability to work effectively in a small team work environment is crucial.
Qualifications
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assists callers by selling future room accommodations as well as assisting existing reservation inquiries via phone or email correspondence
Promptly follows up with guest inquiry leads for second chance room bookings via outbound calling and or email correspondence
Maintains thorough knowledge of room rates, packages, discounts that may be available
Corresponds with groups and travel agents answering special requests for rooms and rates
Maintains potential and current guest profile information
Follows up with any guest related questions or issues to assure guest satisfaction
Strong ability to multi-task when needed as well as efficiency in the operating of multiple computer programs at a given time
Maintains a professional appearance and cordial attitude to all guests, employees, and staff members of the hotel at all times
Strong Dialogue with Front Office and Group Sales departments to ensure guest requests and needs are met and communicated in a timely manner
Arrives on time for scheduled shift
Practice loss control prevention and follows the safety guidelines
Completes any special assignments as designated
Practices good housekeeping of work area
Adheres to the Trump International Beach Resort Standards.
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE
Minimum of 1 year related experience and/or training in reservation or hospitality industry.
Candidates with strong sales background in non-hospitality related field will be considered.
Experience with Springer Miller Systems and or Navis Narrowcast is desired.
Previous use of Microsoft Office with emphasis on Outlook and Excel is required.
REQUIREMENTS
Physical demands
While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear
The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls
Position may require reaching with hands and arms
Communication
Must read, write and speak the English language fluently (knowledge of Spanish is heavily desired)
WORK ENVIRONMENT
The work environment characteristics described here are representative of those that an employee must be able to handle to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform in this environment.
Noise level in the work environment is usually quiet to moderate.
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