What are the responsibilities and job description for the House Person- Housekeeping position at Trump International Hotel and Tower Chicago?
POSITION PURPOSE:
Clean and maintain all corridors, elevators and landings and service areas on guest room floors, according to all Five Star Standards. Provide linen supplies for Room Attendants, remove dirty linens from guest rooms/suites, and stock floor linen closets. Deliver and retrieve items requested by guests, Room Attendants, and Housekeeping Supervisor.
EXAMPLE OF DUTIES:
ESSENTIAL FUNCTIONS
Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Clean designated areas with proper chemicals, tools and equipment:- guest room floor corridors
- floor closets
- service corridors
- elevators, tracks and landings
- guest vending areas
- stairwells
- carpets
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Polish all woodwork.
- Remove all dust, debris and foreign particles from upholstered furniture, check under cushions. Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents. Clean all lamps, light fixtures and light switches; check for proper working conditions. Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned. Remove dust, grease and smears from house/public phones and reposition properly. Inspect condition of planters and plants; remove debris, polish planters. Remove dust, dirt, marks and fingerprints from doors and door frames. Remove stains, scuff marks, and dust from baseboards, ledges and corners. Polish all brass surfaces.
- Review assignment sheet and update completed assignments. Check with the Supervisor and Housekeeping office for additional assignments throughout the shift. Organize work duty priorities.
- Review the assigned area and complete general removal of any trash or debris on floors.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction.
- Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas. Transport guest laundry and dry cleaning to correct guest rooms. Handle guest requests for shoe shines as assigned; retrieve shoes from guest room, shine shoes and return to guest room. Report any damages or maintenance problems to the Supervisor. Turn over any lost and found items to the Supervisor. Ensure security of guest room access and hotel property.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Report all suspicious persons or activities, hazardous conditions, etc. to the Safety/Security Department.
- Provide general public assistance, instruction and/or guidance for guests and employee safety in the event of an emergency.
- Complete all other duties as assigned by supervisor to include cross training.
- Keep the work area neat and organized.
PHYSICAL REQUIREMENTS:
Must be able to understand normal conversation and accurately communicate information.
Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.
Must be able to climb stairs frequently.
Ability to remain balanced; Stoop, squat, kneel, crouch, twist, turn, and reach down, forward and overhead repetitively.
Must be able to use general cleaning supplies; Manual dexterity to grasp, lift, push, pull and use cleaning equipment and hand-held radio.
Must be able to push, pull, and control housekeeping cart and/or similar items on inclines and declines.
Ability to lift and carry up to 50 pounds occasionally.
Must be able to operate a computer.
The worker is subject to both inside and outside environmental conditions: Adverse conditions may include extreme heat and/or cold, wind, humidity and sometimes inclement weather.
SAFETY REQUIREMENTS
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Ability to arrive at work on time and when scheduled.
- Physically able to move large objects such as: carts, large bags of linen, ironing boards.
- Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles.
- Ability to learn, follow and practice standards for cleanliness.
- Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
- Ability to communicate effectively and pleasantly in English with guests and staff as necessary to effectively work within the department.
- Ability to grasp, lift, carry or otherwise move materials weighing up to 50 lbs.
Ability to move throughout, building, bend, stop and reach on a continuous basis up to an 8-hour shift.
EDUCATION
High School graduate or equivalent required.
EXPERIENCE
6 months to 1 year cleaning experience in housekeeping or janitorial services preferred.
LICENSES OR CERTIFICATES
None
GROOMING
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
OTHER
Additional language ability is strongly preferred.
BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this [Non-Full-time] position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here.
E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
