Housekeeping Manager

Job Description

Job Description

POSITION PURPOSE :

Provide organization, instruction and guidance to members of the Housekeeping staff. Ensure completion of daily objectives while maintaining Trump National Doral Miami Brand Standards of cleanliness and guest satisfaction.

EXAMPLES OF DUTIES :

ESSENTIAL FUNCTIONS :

• Coordinate the efficient running of the Housekeeping departments on a daily basis.
• Ensure that all reports required by various offices in the hotel are submitted on a timely basis.
• Ensure that all associates have total compliance with all standards of operation and service standard requirements.
• Review all customer comments and feedback relating to the Housekeeping and ensure that immediate action has been taken and formulate solutions to prevent dissatisfaction recurring.
• Ensure that all schedules are completed and meet the labor management guidelines.
• Hold regular daily communication briefings with associates of all levels.
• Carry out inspections of rooms, public areas and back of house areas on a regular basis to ensure that high standards are maintained at all times.
• Ensure that linen is properly controlled and ensure that quality of linen laundry service is reviewed daily.
• Advise and coordinate special event decorations e.g. Christmas Holidays.
• Ensure that uniforms for all staff are maintained and controlled.
• Propose and initiate when approved, new services and products for our guests.
• Perform and oversee administrative duties such as scheduling, payroll, purchasing and inventory management reports.
• Participate in all regular and operational meetings as required.
• Manage projects and any other reasonable duties as required by hotel management

Human Resources

Information Technologies

Engineering

Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

OTHER :

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained.

SUPPORTIVE FUNCTIONS :

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY :

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

PHYSICAL REQUIREMENTS :

Frequency Key : Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours;

Constant – 6-8 hours

Physical Activity Frequency

Sitting Rare

Walking, climbing stairs Frequent

Crouching / Bending / Stooping Frequent

Reaching Occasional

Grasping Occasional

Pushing / Pulling Rare

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Smell Constant

Lifting / Carrying(# lbs) Occasional (25lbs)

Travel Rare

OTHER DUTIES :

Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.

SAFETY REQUIREMENTS :

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

QUALIFICATION STANDARDS :

EDUCATION

At least 2 year college (associate) degree preferred

EXPERIENCE

Minimum of two years supervisory and / or management experience in Hotel industry preferred. Housekeeping department experience highly desirable.

LICENSES OR CERTIFICATES

None

GROOMING / UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and / or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Bi-lingual language ability (English / Spanish) preferred.