What are the responsibilities and job description for the Customer Retention Specialist - Pacific Time Hours position at Trupanion?
Do you love cats and dogs Are you looking for a career in a highgrowth industry that helps pets Trupanion is seeking a highly motivated and dedicated Customer Retention Specialist to join the team! In this position you will work with current members requesting to cancel their policy investigating and problemsolving for solutions to retain them as members.
Were looking for those that thrive in engaging with customers are comfortable navigating complex situations investigating problemsolving and taking action in the moment. In this role you will build reallife connections and help educate members on the unparalleled lifetime value and importance of having a pet protected by us.
Schedule (Pacific Time Hours) :
This position requires you to work a full time schedule (8 hour shifts x 5 days a week) including full weekends without rotation with shifts ranging from 6 : 00 AM Pacific Time 7 : 00 PM Pacific Time. The first four weeks of training require you to work Monday Friday from 8 : 00 AM Pacific Time 5 : 00 PM Pacific Time.
Please Note : We are unable to consider applications submitted without weekend availability.
At Trupanion we believe a flexible workplace! We know that talented petloving professionals are everywhere. This is a remote position open to candidates anywhere in the US. You must be able to have a reliable / stable connection to the internet through hardwire Ethernet. If you enjoy a mix of onsite and remote work you may choose to have a hybrid schedule in our Seattle office.
What you will do :
- Provide an exceptional experience for current Trupanion members requesting to cancel their policy through inbound phone calls in a remote or hybrid call center environment
- Genuinely listen investigate and find the path to retaining members that request to cancel their policy.
- Handle sensitive emotionally charged situations with empathy and care exemplifying Trupanion values
- Utilize multiple systems simultaneously
- Quickly adapt to changes in procedure in a highgrowth environment
Experience you have :
What youll bring :
Work Environment :
Property and Casualty licensing : There is a $1500 signon bonus for currently licensed candidates. If you are not licensed Trupanion provides coursework and paid study time during the first three weeks of P&C training for all states in the US aside from Alabama Florida Georgia & New York .
Compensation
LIREMOTE #BIREMOTE
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Benefits and Perks :
For more information about Trupanion visit
Learn more about how Trupanion has revolutionized our industry and the reimbursement model :
Trupanion is an equalopportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds abilities perspectives and skills.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodations.
Remote Work : Employment Type :
Fulltime
Salary : $23
