What are the responsibilities and job description for the Assistant Branch Manager Multiple Locations position at Trustco Bank?
Assistant Branch Manager I
The Assistant Branch Manager plays a crucial role in ensuring the efficient operation of the branch, supporting the Branch Manager in overseeing all operational functions. This includes conveying a sense of trust, service, security, and satisfaction to customers.
Key Responsibilities:
- Manage the branch in the absence of a Branch Manager.
- Supervise Head Tellers and Tellers in the manager's absence.
- Build and promote branch identity, drive sales, and promote overall ownership and accountability for improving customer service and branch success.
- Provide quality customer service through personal contact with customers and prospects in adherence with company policy.
- Handle customer issues in person or over the phone, assisting in researching and solving the issue.
- Review and approve requests, including approval to cash large checks, authorizing bank checks or general ledger tickets, and approving various reports, paperwork, and cash counts.
- Work to meet existing branch performance standards in areas such as operating control loss, teller level of experience, bank secrecy, and compliance with established policies and procedures.
Requirements:
- High School Diploma or equivalent education or experience.
- Supervisory experience.
- Customer service experience.
- Cash handling experience.
- Effective verbal communication skills.
- Well-organized with the ability to manage multiple tasks.
- Ability to work well in small groups.
Preferred Qualifications:
- Bachelor's degree.
- Previous banking experience.
Work Environment:
The work environment is typical of an office/retail setting, with ambient room temperatures, lighting, and equipment. The physical demands include lifting 10-20 lbs, standing for long periods, and using hands to operate office machines.
