Assistant Branch Manager Multiple Locations

**Assistant Branch Manager I Position Summary**

The Assistant Branch Manager supports the Branch Manager by overseeing the efficient operation of the branch. Ensures all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction.

Essential Duties and Responsibilities

• Manage branch in the absence of a Branch Manager.
• Supervise Head Teller and Tellers in the manager's absence.
• Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success.
• Provide quality customer service through personal contact with customers and prospects in adherence with company policy.
• Handle customer issues in person or over the phone with their bank product or service by assisting in researching and solving the issue.
• Review and approve requests to include approval to cash large checks, authorizing bank checks or general ledger tickets, and the approval of various reports, paperwork and cash counts.
• Meet existing branch performance standards in areas such as operating control loss, tellers' level of experience, bank secrecy, and compliance with established policies and procedures.
• Continues building proficiency of banking principles and sales techniques by attending internal training, external training, and completion of continuing education courses.

Required Education/Experience

• High School Diploma or equivalent education or experience.
• Supervisory experience.
• Customer service experience.
• Cash handling experience.
• Effective verbal communication skills.
• Well organized with the ability to manage multiple tasks.
• Ability to work well in small groups.

Preferred Education/Experience

• Bachelor's degree.
• Previous banking experience.

Position Type/Expected Hours

This is a full-time position. Work hours are scheduled around the following branch hours:

Monday 9:00am – 5:00pm

Tuesday 9:00am – 3:00pm

Wednesday 9:00am – 5:00pm

Thursday 9:00am – 6:00pm

Friday 9:00am – 6:00pm

Saturday 9:00am – 1:00pm

Sunday Closed

Employees will be scheduled to arrive half an hour prior to the opening of the branch and work fifteen to thirty minutes following the closing of the branch.

Travel

Travel using personal vehicle, occasional overnight travel. Valid driver's license required.

Language Skills

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills a plus.
• Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures.
• Ability to effectively present information and respond to questions from groups of managers and customers.

Physical Demands

• Ability to lift 10 to 20 lbs.
• Must be able to stand for long periods of time.
• Must have dexterity to handle money.
• Must use hands to operate office machines.
• Ability to communicate both in person and/or by telephone.

Work Environment

For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Affirmative Action Plan/Equal Employment Opportunity Statement

Trustco Bank is an equal opportunity/affirmative action employer. It is the policy of Trustco Bank to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status.