What are the responsibilities and job description for the Medical Front Desk Receptionist position at Trusted Doctors?
Description
Piedmont Pediatrics is looking for a FULL-TIME Medical Receptionist who is a computer savvy, patient friendly, efficient team player to join our dedicated staff of medical professionals. Ideal candidates will be energetic, dependable, and organized individuals with excellent communication skills. Our pediatric office is a GREAT PLACE to work offering excellent benefits such as: Paid time off, 401k, health insurance, and paid holidays.
The practice is open seven days a week, has two locations (Charlottesville & Crozet) and work schedules include weekdays, evenings and weekends (on a rotational basis). Daytime weekday schedule between 7:45am and 7:00pm. Daytime weekend schedules are Saturday: 8:00am - 2:00pm and Sunday: 11:45am - 4:30pm. Hourly wage differential is paid for weekend work.
The position requires employees to work at both our Charlottesville and Crozet offices.
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides a welcoming, professional greeting to patients and other visitors.
- Answers a high volume of calls in a courteous and professional manner.
- Works as part of the team using scheduling matrix to schedule patient appointments.
- Performs basic patient care activities including organization of medical records to ensure provider has all the necessary information available during the patient’s encounter.
- Performs reception duties in an efficient, professional and courteous manner.
- Optimizes patients’ satisfaction, provider time and treatment room utilization by scheduling appointments appropriately and completing check-in process in a timely fashion.
- Operate a variety of standard office machines.
- Collection of copayments and patient due balances.
- Scanning reports and filing into EHR.
- Collection, entry and verification of demographic and insurance information.
- Other duties that may be assigned by supervisor.
EDUCATION, QUALIFICATION AND CREDENTIALS:
- High school diploma/GED required (associate degree preferred)
- 1 year experience in medical reception is required
- 1 year experience in customer service is preferred
- Electronic Medical Records (EMRs) experience is desirable
SKILLS, KNOWLEDGE AND ABILITIES:
- Excellent interpersonal skills.
- Able to work independently or as part of a team.
- Ability to multitask.
- Great customer service skills.
- Ability to read, understand and follow oral and written communication.
- Understanding of Medical Terminology.
- Ability to use a computer, practice management software, copier, and fax machine.
- Team & service oriented, organized, has good judgment, punctual with stable work history.
This job description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, abilities and working conditions may change as needs evolve. This job description is not to be construed as a contract for employment.
