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Head of Enterprise Operations

Trusted Health
Trusted Health Salary
Austin, TX Full Time
POSTED ON 4/12/2025
AVAILABLE BEFORE 5/10/2025

Trusted empowers the healthcare workforce with technology-first solutions to optimize the clinical workforce. By combining our AI-powered staffing platform with dynamic labor marketplaces, we help leading employers automate the matching and fulfillment of clinical staff driving down labor costs and reducing administrative burden. Our mission, to help people everywhere get care, has support from top institutional investors such as Craft Ventures, Felicis Ventures, Stepstone, and Founder Collective as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, and Town Hall Ventures.

Who we are :

Trusted empowers the healthcare workforce with technology-first solutions to optimize the clinical workforce. By combining our AI-powered staffing platform with dynamic labor marketplaces, we help leading employers automate the matching and fulfillment of clinical staff driving down labor costs and reducing administrative burden. Our mission, to help people everywhere get care, has support from top institutional investors such as Craft Ventures, Felicis Ventures, Stepstone, and Founder Collective as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, and Town Hall Ventures.

Job Description :

As Head of Operations for our Enterprise Initiatives, you'll wear many hats and work as an extension of the founding team as cross-functional leader & senior problem solver, helping us drive key initiatives while incubating mission-critical functions that will determine our commercial success. Reporting directly to the CEO, you'll help shape commercial strategy while directly owning and incubating the Implementation and Operations functions. The ideal candidate will have deep commercial experience in the healthcare technology ecosystem and loves to build in a scrappy, high-growth environment.

This role will be responsible for :

Commercial Strategy

  • Drive commercial growth strategy and execution, including market expansion, pricing optimization, and new business development.
  • Partner with cross-functional leads to identify critical operational needs and priorities.
  • Collaborate with various departments to ensure cohesive efforts toward business objectives.

Enterprise Operations

  • Serve as a player-coach to lead & train teams responsible for implementation, operations, and success.
  • Own key initiatives and incubate new functions to achieve strategic objectives.
  • Create standardized playbooks and documentation to ensure smooth performance and enable transition of mature functions.
  • Partnerships & Business Development

  • Identify and evaluate strategic partnership opportunities that accelerate growth
  • Structure and negotiate key partnership agreements and commercial deals
  • Develop go-to-market strategies for partnership initiatives
  • The ideal candidate :

    Has the following experience :

  • 10 years of experience in commercial healthcare operations.
  • Experience crafting go-to-market strategy for healthcare staffing, workforce management, or talent acquisition platforms.
  • Experience standing up multiple functions or initiatives from scratch, especially revenue, implementation, or customer success.
  • Demonstrated ability to drive revenue growth through sales, strategic partnerships, and operational excellence.
  • Deep understanding of healthcare industry dynamics and regulatory environment.
  • Demonstrated success in both strategic planning and hands-on operational execution.
  • MBA or degree from a top-tier institution.
  • Can be described as :

  • Big-Picture Thinker : You're great at seeing the overall vision and can inspire others with your strategic insights. You easily spot opportunities and threats by staying on top of current and future trends.
  • Quick Learner : New information? No problem. You pick things up fast and understand them deeply.
  • Analytical Whiz
  • You know how to sift through datawhether it's numbers or narrativesand come up with sharp conclusions. You love digging deep for meaningful insights.

  • Organized & Efficient
  • Planning and prioritizing are your superpowers. You keep things moving smoothly by focusing on what matters most.

  • Resourceful
  • You know how to get the most out of what you've got. Even in tight situations, you find ways to solve problems and encourage others to work smarter.

  • Adaptable & Cool Under Pressure
  • Change is  your friend. You roll with new priorities and conditions and thrive in fast-paced, complex environments. When the heat is on, you stay calm and collected, handling stress like a champ.

  • Open & Receptive
  • Feedback doesn't faze you. You're always open to new ideas and handle criticism like a pro, using it to grow.

    Is excited about Trusted's Culture :

    Advocate :

  • Proactive : You take initiative, bringing fresh ideas to the table and doing what needs to be done without always being asked.
  • Strong Work Ethic : You're the kind of person who gives it your all, willing to roll up your sleeves and put in the hours to get things done right.
  • Sweat the Small Stuff :

  • Hands-On
  • Everyone is an IC at Trusted. You're not afraid to dive into the details and tackle challenges head-on, enhancing your understanding and solving problems effectively.

  • High Standards
  • You expect the best from yourself and your team, aiming for top-notch performance all the time.

    Inspire Trust :

  • Follow-Through
  • You keep your promises and meet your commitments because doing what you say is important to you.

  • Integrity
  • You act ethically, earning trust by being truthful and doing what's right over what's easy

    Flock Together :
  • Teamwork
  • You believe in the power of cooperation and love working collaboratively to make great things happen.

  • Enthusiasm
  • Your passion is contagious; you approach challenges with a can-do attitude and inspire those around you with your excitement.

    Why Trusted :

    Over the next decade, the shortage of nurses and other healthcare professionals is projected to continue due to an aging population and lack of new clinicians entering the workforce. Trusted is uniquely positioned to drive relief to healthcare institutions that need to make the most of their existing workforce while managing their largest expense, clinical labor.

    Trusted already one of the 20 largest healthcare staffing companies in the United States has the clinician network and tech-first infrastructure to drive unparalleled efficiencies to the labor supply chain through innovative, AI-native operations, and has already generated industry-leading case studies with leading health systems through its holistic, flexible approach to workforce optimization. Helping solve the healthcare staffing crisis to helping people get care is why we come to work every day. Lives depend on it.

    We support you with :

  • Flexible time off
  • Employer-paid health insurance, vision, and dental
  • Employer-paid life insurance
  • Telehealth through OneMedical
  • Mindfulness and fitness reimbursement
  • Monthly cell phone reimbursement
  • Employee assistance programs
  • Employer-sponsored 401k with company match
  • Opportunity to earn stock options, bonus, and / or commission
  • Trusted reasonably anticipates the below to be the annual base salary range for this role. The final compensation for this position will vary based on geographic location and candidate experience relative to what Trusted reasonably anticipates for this position. We are committed to transparency, and any compensation questions will be addressed early in our recruitment process.

    Annual Base Salary Range

    185,000

    250,000 USD

    Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual's race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email hello@trustedhealth.com; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.

    Please review Trusted's privacy policy here

    LIRemote

    Salary : $250,000

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