What are the responsibilities and job description for the IT Office Support Specialist (Part-Time) position at Trustly?
WHO WE ARE
At Trustly, we’re on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs. This mission drives everything we do.
We’re revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. For merchants and consumers, this means the freedom to make and receive payments with greater security and ease.
Fueled by this purpose, we’ve grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $100 billion annually. As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value.
With regional offices in Vitória, Brazil and Silicon Valley, USA, and our global headquarters in Stockholm, Sweden, we are a diverse team that spans over 30 nationalities. Embracing a culture of innovation and collaboration, our 'work from anywhere' policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team.
Now is the perfect time to join us and help accomplish our mission. If you’re inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we’d love to hear from you!
ABOUT THE ROLE
As the part-time IT and People Support Specialist, you play a vital role in helping employees stay up & running with their technology, as well as keeping our San Carlos office running in tip-top shape! This role is part of a Global IT team focusing on in-office support, asset management, and delivering world-class employee support.
At Truslty, we are owners, collaborators, and customer-obsessed. This is a great opportunity for a self-driven, solution-oriented individual to thrive in a startup environment, shine among top talent, and level up their technical skills!
- Support the North America Trustly team as the main POC for all IT needs & troubleshooting
- Manage the IT onboarding process for NA new hires as needed
- Troubleshoot, repair, or replace IT equipment as needed
- Monitor and update IT policies & documentation aligned with the AMER IT team as needed
- Maintain all office space including the meeting room equipment and supplies in a clean and orderly fashion
- Ensure a positive and efficient office experience for all team members including regular in-office employees and remote employees visiting the CA office
- Organize and maintain general tidiness of IT office equipment
- Manage the offboarding process for NA employees as needed
- Support the implementation of new solutions or apps in our environment always looking to improve and make things streamlined
- Shipping and managing AV equipment for in-person company offsite meetings (including travel onsite)
- Install, support, and provide routine maintenance to all in-office hardware and software, such as WiFi, Mac, and AV Equipment
- Manage shipping and receiving of office equipment; including visits to FedEx as needed
- Oversee the collection and distribution of the mail at least 3 days a weekProvide top-tier customer support by answering general employee questions in our ticket system or through Slack
- You are a driven, curious, tech-savvy individual who is dedicated to a positive employee experience. 1 years of experience in a technical support role
- Mac and macOS knowledge. Windows knowledge is a plus!
- Experience working with Google Workspace and Slack
- AV Tech troubleshooting and maintenance knowledge
- Experience troubleshooting & responding to WiFi or other simple networking questions
- Experience with employee onboarding including top-tier service and training a plus!
- Experience managing equipment lifecycle processing or recycling
- Experience with FedEx shipping is a plus!
- Must have strong interpersonal communication and relationship-building skills - a considerable amount of independence is needed for this job as you'll primarily work alone in the office while representing the Global IT team
- Have a tremendous Team-Oriented attitude to help other colleagues and departments with technical problems!
- Have the willingness to solve complicated problems, give out-of-the-box solutions & see projects through to completion
- Have the ability to manage time & effectively prioritize numerous projects at one time
- Ability to travel 1-2x per year for offsite meetings
- Must be able to lift up to 25 lbs to manage shipping & receiving new hire equipment
- Ability to work 25 hours per week in the San Carlos, CA Office
Hourly Rate: $30 - $34 USD per hour
Hours: 25 hours (3-4 days) per week in the San Carlos, CA office
Benefits: This role is eligible for health, dental, vision, and other employer-sponsored benefits
Applications for this role are accepted on an ongoing basis.
SALARY RANGES IN US-BASED ROLE POSTING
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits.
WHAT WE OFFER
At Trustly, you’ll have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we’re shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You'll be challenged and empowered to grow, making a real impact every step of the way.
Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. We embrace a remote-first culture that empowers you to balance your career ambitions with personal fulfillment. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way.
Trustly’s total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include:
- Flexible paid time off & generous PTO accrual plans
- Comprehensive medical, dental, vision, and other insurances
- FSA & HSA plans for medical and dependent care
- Home office set-up allowance
- Internet stipend
- Retirement plan match for 401k and RRSP
- Gender-neutral paid parental leave, and more!
(The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.)
At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.
Salary : $100
