What are the responsibilities and job description for the Returns Processing Specialist I position at Trustmark Bank?
Overview
The purpose of this job is to return or correct all exception items which do not post to the appropriate account, review and decision posted exception items, process all large dollar notifications and charge return items back to the depository account that have been dishonored by the paying bank.
Responsibilities
- Charge dishonored items back to depository accounts, branches, or FRB (Federal Reserve Bank).
- Re-qualify non-posted items to correct accounts (encoding/misread errors, closed accounts, etc.).
- Verify signatures on large dollar items and accounts requiring multiple signatures as well as fraud suspect items.
- Review closed and dormant accounts by comparing signatures on items to signature specimens on file.
- Notify officers, branches, or departments about large dollar incoming return items.
- Verify stop payment, caution items for pay/return decisions.
- Process unidentified deposit items and unposted deposits on closed accounts.
- Burst and mail advice and IRD’s (image replacement documents) to customers.
- Perform additional duties as assigned.
Qualifications
- High school education
- Basic accounting knowledge (debits, credits, and balancing)
- Knowledge of mathematical principles
- Detail Oriented
- Computer skills
- Effective communication skills (verbal and written)
- Scanner/Fax machine operability
- Organizational skills
- Active listening skills
- Ability to learn and follow instructions according to bank policies and procedures
- One (1) year of relevant work experience preferred
Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
