What are the responsibilities and job description for the Special Assets Trainer position at Trustmark?
Special Assets Trainer
Location
US-MS-Brandon
Job ID
2025-18205
Category
Collections
Type
Regular Full-Time
Job Grade
FLSA Status
Exempt
Working Hours
8am - 5pm
Job Location : Company
Special Assets - 10027
Overview
The purpose of this job is to facilitate dynamic, high quality classroom and one-on-one training. This individual will also assist in developing creative training activities using various techniques to enhance the associate's knowledge and reinforce major job related activities. Will work with the management team and associates in their area of responsibility to understand training / development needs. This position will also be responsible for ensuring call quality reviews and feedback are conducted for the department.
Responsibilities
Facilitate high quality training programs and solutions by utilizing varying training method techniques including classes, web based training and individual training
- Stay updated on any changes in policies and procedures and ensure all manuals are updated
- Work with management team and associates within your area of responsibility to ensure all training needs are met
- Provide feedback on associate's skill level while attending class along with any needs for improvement
- Participate in other projects as assigned
- Review and score associate's recorded calls for quality control and provide feedback
- Perform additional duties as assigned
Qualifications
Physical Requirements / Working Conditions : Must be able to sit for long periods of time and use computer keyboard and / or mouse, while viewing computer screens.
Note : This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
