What are the responsibilities and job description for the Security Operations Director position at Trustwave Holdings, Inc.?
About Trustwave
Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can't and respond quicker than others can to protect against the devastating impacts of cyberattacks. We're a world-class team of cyber consultants, threat hunters and researchers serving clients in 96 countries. At Trustwave, you can learn alongside the best, make a personal impact on a global scale, and solve new challenges every day. Learn more about us at https : / / www.trustwave.com.
Candidate must be a US citizen.
Localization - Washington, D.C.
Ideal Candidate
As a Security Operations Director, you will provide both operational and strategic leadership to our client's team of cyber security professionals at their location in Washington D.C. You will lead a team of people delivering Enterprise-grade services in threat detection & response, incident response, threat intelligence, and threat operations. This role demands a unique blend of skills including technical expertise, effective communication, employee development, process enhancement, metric-driven decision-making, leadership, and a deep understanding of Managed Security Services. We are looking for those who thrive in a fast-paced environment, operate autonomously with informed risk-taking, and excel as a creative problem solver committed to delivering exceptional customer outcomes.
Key Responsibilities
Operational Management :
- Drive operational service excellence with a culture of ownership, ownership and continuous improvement.
- Facilitate cross-functional relationships between the client's internal cyber security teams and with their internal customers.
- Build collaborative relationships with senior management and key client stakeholders.
- Serve as an escalation point for the client's cyber security team leaders
- Act as a liaison between Trustwave managed security services and the client's technical leadership.
- Centralize day-to-day functions such as staff scheduling and time off requests.
- Develop and implement performance metrics with an eye to process improvement, goal setting, individual coaching and milestone achievement celebration.
Operational Proficiency
Strategic Leadership
Qualifications :
Education :
This is a hybrid opportunity requiring 1-3 days in the office per week. Candidate must be a United States citizen.
Trustwave is an Equal Opportunity Employer. We're committed to treating everyone with respect, one of our core TRUST Values, and strive to create a culture that empowers all Trustees to be their best, most authentic selves. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
To All Agencies :
Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave's policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
