Technical Solutions & Operations Specialist

We are an innovative enterprise security company focused on passwordless authentication and identity access management (IAM) for Fortune 500 clients. Our solutions help businesses enhance security, streamline authentication, and optimize IT operations.

We’re looking for a problem-solver with a mix of technical and operational skills to support solution engineering, customer onboarding, and internal operations. This is a great opportunity for a recent graduate or early-career professional eager to gain hands-on experience at the intersection of technology, security, and business operations.

• Assist in the deployment, integration, and troubleshooting of authentication solutions for enterprise customers.
• Support API configurations, Windows/macOS environments, IAM platforms (Okta, Azure AD, etc.), and physical access control systems.
• Analyze logs and system events, helping diagnose and resolve issues for customers.
• Work with engineering and product teams to document technical solutions and improve user experience.
• Provide customer training and onboarding, ensuring smooth adoption of our solutions.

• Manage internal projects, including tracking invoices, optimizing workflows, and streamlining operational processes.
• Assist with RFPs, technical documentation, and sales support materials.
• Work with partners and vendors to ensure efficient service delivery.
• Help improve error reporting, event tracking, and automation of internal processes.
• Support hiring, training, and documentation efforts for both internal teams and external stakeholders.

Technical Aptitude – Comfortable with troubleshooting IT issues, working with APIs, and understanding enterprise software.

Problem-Solving Skills – You enjoy debugging, troubleshooting, and improving operational efficiency.

Strong Communicator – Ability to explain technical concepts to both technical and non-technical audiences.

Detail-Oriented & Organized – You can manage projects, documentation, and technical processes efficiently.

Fast Learner – Willing to quickly pick up new technologies, tools, and business operations.

Team Player – Comfortable working cross-functionally with engineers, sales teams, and customers.

• Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
• 3 years of experience in a technical or operational role
• Basic familiarity with IAM platforms (Okta, Azure AD, etc.), APIs, Windows/macOS environments, or enterprise SaaS solutions is a plus.
• Bonus points for experience with cybersecurity, IT automation, or access control systems.