Telecommunications Manager -TruVoice Telecom

Job Description

We are seeking a highly skilled and experienced Telecommunications Manager to join our healthcare system. As the Telecommunications Manager, you will be responsible for overseeing the telecommunications operations, managing a team of employees, and coordinating with external managed service providers to ensure seamless telephone services across our organization. This role is crucial in ensuring effective communication within our healthcare system, supporting patient care, and maintaining a reliable infrastructure TruVoice Telecom .

Job Duties & Responsibilities

• Lead and manage a team of telecommunications professionals to provide exceptional telephone services and support.
• Oversee the implementation, maintenance, and optimization of telecommunications systems, including telephone lines, call routing, voicemail, and related hardware and software.
• Collaborate with cross-functional teams to ensure alignment between telecommunications systems and other hospital systems, such as electronic medical records (EMR) and clinical communication platforms.
• Develop and maintain policies, procedures, and best practices for telecommunications operations, ensuring adherence to regulatory requirements and industry standards.
• Monitor and analyze telecommunications performance, identifying areas for improvement and implementing necessary changes to enhance efficiency and quality of service.
• Manage relationships with external managed service providers, ensuring they meet agreed-upon service level agreements (SLAs) and deliver high-quality services.
• Stay up-to-date with emerging technologies and trends in telecommunications, evaluating their potential impact on the healthcare industry and making recommendations for adoption.
• Provide technical guidance, training, and support to staff members, promoting a culture of continuous learning and professional development.
• Performs Other Duties as Assigned
  
  

Skills & Requirements

• Required H.S. Diploma or GED
• Preferred X ITIL 3 - ITIL Version 3 Foundation Exam
• Required 9 years' experience in information systems selection, implementation or support
• Preferred Management experience
• A bachelor's degree will substitute for 4 years of experience.
• Bachelor's degree in telecommunications, information technology, or a related field a plus.
• Proven experience in managing telecommunications operations, preferably in a healthcare or hospital setting.
• Strong knowledge of telecommunications systems, including PBX, VoIP, call routing, voicemail, and related hardware and software.
• Experience in managing and troubleshooting telecommunications infrastructure, including voice gateways, routers, switches, and firewalls.