What are the responsibilities and job description for the Sales & Customer Experience Associate position at TRX?
Job description
Join the TRX Team as a Sales & Customer Experience Associate!
At TRX, we’re passionate about building a strong, vibrant community centered around fitness and exceptional customer experiences. We’re looking for a dynamic, outgoing Sales & Customer Experience Associate who will be the welcoming face of our TRX Training Center in Delray Beach, FL. If you thrive in a fast-paced, wellness-focused environment and are known for making people feel valued and supported, this could be your perfect role!
What You’ll Do:
- Membership & Retail Sales: Promote membership packages and retail items to drive sales and support the studio’s growth.
- Lead & Membership Follow-ups: Follow up with prospective leads and current members to nurture relationships, handle inquiries, and address concerns professionally and efficiently.
- Welcome & Assist: Warmly greet members and guests, ensure a smooth check-in process, and provide a welcoming atmosphere.
- Studio Tours & Onboarding: Lead engaging tours of the studio, showcasing TRX’s fitness programs and facilities and helping new members get acquainted.
- Collaborate with Trainers: Work with trainers to set up personalized orientations for new members, helping them get started on their fitness journey.
- Community Engagement: Participate in promotional events, studio activities, and outreach initiatives to foster connections and build a sense of belonging.
- Maintain Studio Environment: Keep the studio clean, organized, and inviting by tidying up throughout your shift and ensuring equipment is in place.
- Teamwork and Communication: You will work closely with the General Manager and other team members to ensure the highest level of service is delivered consistently. You will communicate via phone, email, and in person to support member needs.
Who You Are:
- Sales Savvy: With at least 1 year of sales experience, you have a proven track record of meeting or exceeding targets and enjoy engaging with customers to offer tailored solutions.
- Passionate About Fitness: You’re not just looking for a job—you want to be part of a community committed to improving lives through fitness.
- Customer Service Expert: You have at least 1 year of customer service experience and know how to go above and beyond to create exceptional experiences. Your friendly, outgoing personality is magnetic. You make people feel comfortable and excited to be part of the TRX community.
- Organized & Detail-Oriented: You juggle multiple tasks with ease, keep things running smoothly, and manage your time efficiently.
- Flexible & Adaptable: You’re comfortable working flexible shifts, including weekends and holidays, and can handle whatever comes your way with a positive attitude.
Job Details:
Location: TRX Training Center, Delray Beach, FL 33483
Job Type: Part-time (10-15 hours per week)
Salary: $19.00 per hour
Requirements: Must be 18 years or older, able to stand or sit for up to 8 hours, proficient in Microsoft Office, and familiar with general computer systems.
Salary : $19