Telecommunications Specialist

Job Duties:

• Configuration of desk phones, caller ID, and reset voicemail settings using Cisco Unified Communications Manager (CUCM).
• Process requests; remove users from Calero (TEM) personnel records and update the WS1 (Workspace ONE) spreadsheet accordingly.
• Maintain accurate inventory records by updating address locations, product types, and service statuses for both wireless and wireline products, including IMACD (Install, Move, Add, Change, Delete) activities.
• Support mobility operations including device activations, mobile device troubleshooting, and Mobile Device Management (MDM) processes.
• Document all work performed in ServiceNow, ensuring traceability and compliance with internal procedures.
• Collaborate with departmental Telecom Liaisons to provide information, training, technical support, and assistance with telecommunications equipment and services.

Scope of Work, and/or Milestones:

• Schedule is 30 – 40 hours per week and flexible
• Provide regular status updates and reports to team members and leadership
• Collaborate with internal teams and vendors to assist with telecommunication needs
• Ensure smooth communication and coordination between departments and vendors.
• Provide hands-on guidance during future testing and training.
• Address and technical or process-related roadblocks promptly.
• Monitor performance, address post-launch issues, and ensure adoption. Telecom Expense Management (TEM) & Invoice Processing
• Works as a team member to implement new technology and to assist in projects to automate and improve existing processes.
• Principles and practices of auditing financial documents, contracts, invoices, payments and related financial records.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Mobile device activations including troubleshooting.
• ServiceNow ticket management
• Redundant Telecom activities such as MACDs like resetting PINs and passwords, changing call forwarding settings, creating simultaneous rings, etc.

Minimum Qualifications:

• Equivalent to two (2) years of college level course work in information systems, business administration or a related field or, Associate’s degree and equivalent experience working onsite with government agencies.
• Hands-on experience developing both technical and user-friendly communications.