Program Manager

Job Summary

Description
The job requires planning and implementing all aspects of the FSS program with the goal of meeting or exceeding HUD's guidelines for enrollment in FSS. The position reports directly to the Director of Housing Choice Voucher Services.

Responsibilities for this position include, but are not limited to:
Essential Functions include, but are not necessarily limited to

• Ensure services coordination (case management) responsibilities for all FSS participants.
• Manage the overall operations and activities of the FSS and Homeownership program.
• Ensure compliance with FSS and Homeownership HUD requirements.
• Prepare monthly FSS newsletters and assist with preparation of monthly HCV newsletters.
• Ensure to identify candidates for HCV Homeownership.
• Ensure a minimum number of annual HCV Homeownership closings.
• Ensure the monitoring of escrow accounts for all FSS participants monthly.
• Ensure staff is promote the FSS program during voucher briefing sessions as needed.
• Work with IT and Yardi to further ensure software for FSS program is operational
• Responsible in the development and implementation of workshops or other special meetings or events for FSS.
• Promote and educate community partners on both the FSS and Homeownership programs through various meetings and events.
• Responsible to ensure operating procedures and policies for FSS relevant to changes in HUD regulations and SOPs are revised

accordingly. .

• Responsible for increasing enrollment for the FSS program;
• Draft and/or edit articles and/or correspondence on behalf of CMHA if needed.
• Provide Gold Standard communication to internal and external clients.
• Develop and maintain good working relationships with other agencies.
• Assist in providing training and guidance relevant to changes in HUD regulations that involve recertifications.
• Interview and Hire FSS Staff as needed/
• Responsible for maintaining and expanding the support services provided to FSS families either directly by Housing Choice Voucher

or as a collaborative effort with other agencies.

• Ensure quarterly file reviews are completed by supervisor
• Perform additional duties as assigned.

To be considered for this position, you should have: [Skills, Education, or Experience]
Minimum Qualification

• Bachelor's degree in an area such as public administration, community services, urban studies, business administration, etc.; or an

equivalent combination of education and related working experience.

• Demonstrated strong verbal and written skills.
• Demonstrated experience dealing with a variety of special interests.
• Demonstrated ability to organize and implement an action plan based on regulatory information.
• Demonstrated history of successful interaction and involvement with community – based organizations, especially those involving

persons of low income.

• Complete FSS training within the first year of employment.
• Complete HCV training within the first year of employment.

Other Requirements: The incumbent must possess and maintain a valid driver's license in state of residence, and maintain an insurable driving record
under the terms and conditions of the CMHA auto liability policy. The incumbent may have no more than 6 accumulated points in 3
consecutive years.Duties

• Develop and implement program strategies to achieve organizational goals
• Lead cross-functional teams to ensure successful program delivery
• Utilize Lean Six Sigma methodologies to optimize program processes
• Engage in project planning, including defining scope, objectives, and deliverables
• Conduct technical writing for program documentation and reports
• Perform process mapping and analysis to streamline program workflows
• Collaborate with stakeholders to drive program engineering efforts
• Utilize Salesforce and Confluence for program tracking and reporting

Skills

• Proficiency in project management principles and practices
• Strong background in Lean Six Sigma methodologies
• Experience in project engineering and technical writing
• Ability to conduct process mapping and analysis effectively
• Familiarity with Salesforce for program tracking
• Competency in program development and contract management
• Proficiency in utilizing Confluence for collaborative work environments

Job Type: Full-time

Pay: $59,451.00 - $66,422.00 per year

Schedule:

• 8 hour shift

Work Location: In person

Salary : $59,451 - $66,422