What are the responsibilities and job description for the ETS Project Manager - Firm-wide ITSM Consolidation position at TSR Consulting?
About TSR :
TSR is a relationship-based, customer-focused IT and technical services staffing company.
For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.
Mission & Vision
- We do not believe in building a vision around the company but building a company around our vision, which is simply;
Every employee's voice matters, their effort is appreciated, and their talent is rewarded.
We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.
Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.
ETS Project Manager - Firm-wide ITSM Consolidation
Job Description
Our client, a leading financial services client, is hiring an ITSM Project Manager.
Job ID# 81814
Work Location : Alpharetta, GA (hybrid- 3 days a week onsite)
Position Description
We are looking for a motivated and experienced program manager with deep knowledge in the IT Service Management (ITSM) space. The ideal candidate will have a background within the financial services or similarly regulated industry, as well as a solid ServiceNow understanding and background. Activities will range from integration strategy, migration planning, testing and execution. The role will work closely with many different areas of the organization including senior management, technical engineering, risk management and operational support functions. This role requires the PM establishing themselves with key stakeholders as a reliable "source of truth" which will necessitate having an understanding of the subject matter from both a broad and detailed point of view. The candidate will be counted on to drive the effort to consolidate the Firms technology divisions onto a common, existing ITSM instance in ServiceNow. Specifically, the right candidate will help guide process experts to the right implementation approaches which aligns with industry standards and commonly accepted best practices such as ITIL. The candidate must be familiar with all the functions of ITSM, to support the full spectrum integration (Incident, Problem, Request, Change, Release, Configuration [CMDB], IT Asset, Knowledge, and Reporting) and enable alignment with policy and tooling modernization efforts. The candidate will produce project documentation and plans to firm standards, arrange and facilitate project governance, ensure deliverables are met, risks and issues controlled, status communicated and evolving requirements are accounted for through change processes.
Program / Project Management
Skills Required
Skills Desired
