What are the responsibilities and job description for the Customer Service Representative - Parts & Service position at Tsugami America?
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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.
Tsugami America is the exclusive North American source for machine tools from Precision Tsugami, is seeking an ambitious and conscientious Assistant Service Manager to report to our Windsor, CT office. This role will provide the exciting opportunity to work for a dynamic company in a fast-paced, growing industry. Tsugami America is a division of Morris Group, Inc., one of the largest machine tool distribution networks in North America.
Job Responsibilities :
The Customer Service Representative will provide the highest level of service to our customers regarding parts orders, tracking shipments and product information. This person will take customers' parts orders over the phone, and also provide advice and information to our customers when necessary.
What You Will Contribute :
- Take customer parts orders while providing advice and information regarding customer requests and questions.
- Provide customer support regarding; Parts Support, Order Entry, Tracking of Shipments, and Invoicing
- Direct involvement in stock maintenance, inventories, and receiving / packaging / stocking parts into inventory.
- Picking, packaging, and shipping any outgoing orders
- Managing a high volume of inbound calls & emails daily to providing technical part support to customers
- Manage the order process from first contact through order fulfillment. Including providing updates to customers on the status of their orders.
- Use machine tool manuals, online information, and vendor resources to research machine parts by model and serial number.
- Process incoming Return Material Authorization (RMA) orders from Customers.
- Submits necessary refund or adjustment requests to resolve credit balance.
Job Requirements :
Other Functions :
The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar or a logical assignment to the position.
What's in it for You :
We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work :
Mental and physical requirements :
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Morris Group, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M / F / Veteran / Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.
Job Requisition ID : 991A
Locations Windsor, CT
