What are the responsibilities and job description for the Customer Support Specialist position at TTEC?
We're committed to making customers happy at TTEC. Our team members are passionate about delivering exceptional experiences and we're looking for someone with a caring and supportive nature to join our global family.
As a Customer Service Representative, you'll be the spark that brightens days and ignites your career. You'll be part of bringing humanity to business, working onsite in Malta, NY, and contributing to the success of the customer experience and the overall success of the team.
About the Role:
- Answer incoming communications from customers and conduct research to provide answers for customers to resolve their issues.
- Utilize computer experience to navigate systems and tools effectively.
About You:
- You have at least 1 year of customer service experience.
- You hold a high school diploma or equivalent.
- You recognize, apply, and explain product or service knowledge.
- You possess computer experience.
What We Offer:
- A supportive environment for your career and professional development.
- An inclusive culture and community-minded organization where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- A base wage starting at $18.92 plus performance bonus opportunities.
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health, and wellness incentives.
