What are the responsibilities and job description for the Customer Support Specialist position at Wyrestorm?
Job Overview
Wyrestorm Technologies Corp seeks a skilled Technical Support Associate to join our team. As a Technical Support Associate, you will be responsible for providing exceptional customer service and technical support to our clients.
The ideal candidate will have excellent communication skills, a strong understanding of AV and IT technologies, and the ability to work effectively in a fast-paced environment.
Responsibilities:
Wyrestorm Technologies Corp seeks a skilled Technical Support Associate to join our team. As a Technical Support Associate, you will be responsible for providing exceptional customer service and technical support to our clients.
The ideal candidate will have excellent communication skills, a strong understanding of AV and IT technologies, and the ability to work effectively in a fast-paced environment.
Responsibilities:
- Receive, issue, and test RMA's for Wyrestorm Technologies
- Acknowledge and address customer inquiries via calls, emails, and online chats
- Assist with updating stock inventory as needed
- Maintain accurate documentation and records
- Support design inquiries from customers
- Demonstrate dependability and punctuality
