What are the responsibilities and job description for the Credit Analyst position at TTI Floor Care North America?
Job Description:
Credit Analyst | TTI
The Credit Analyst will analyze big box retailer and marketplace customer accounts including collections and deductions to ensure accounts stay current. Extensive contact with customers and internal business areas are required to identify, research, analyze and resolve complex issues. Below are key responsibilities of the position:
Essential Responsibilities:
- Collection calls via email/phone made to big box retailers and marketplace accounts on a weekly basis.
- Daily review and entry to Retail Customer portals will be needed for resolution of deductions and claims. Claims types include but not limited to: shortages, compliance fines, yearly rebates, trade fund agreements, requesting proof of deliveries and matching deals to vendor agreements and pricing variances.
- Large volume deduction and claim resolution required daily through customer portals, emailing contacts and noting the status of claims into Oracle’s Trade Management module or requesting a credit memo with supporting documentation.
- Review and update Sales Ops’ investment files for big box retailers to match deduction claims to ensure all coop, trade fund and promotional agreements have been approved and identified appropriately. Complex accruals and discretionary funding reconciliation will be a daily activity.
- Daily interaction with both external and internal business partners to include: large volume customers, marketplace accounts, sales, finance trade fund and pricing team, supply chain and operations teams, and customer service and order entry.
- Ability to communicate with customers, to get proper documentation, and in some cases repayment of deductions.
- Responsible for processing and reconciling various credit card transactions (payments, refunds, chargebacks, delinquent status updates) for Marketplace consumers on a daily basis.
- Receiving phone calls from direct customers for credit card questions and resolution to issues.
- Special projects on an ad hoc basis.
Qualifications/Requirements:
- 2 years of relevant work experience
- Extensive knowledge of Credit and Collections processes with demonstrated ability to process information quickly and effectively on large volume retail customers
- Extensive knowledge with accruals and discretionary funding for promotional/trade funding programs for large box retailers required.
- Strong Excel User, with ability to successfully use advanced functions and calculations
- Highly organized and detail oriented
- Proactive, with the desire to grow and succeed
- Excellent oral/written communication and problem resolution skills
- Demonstrated display of professionalism with ability to interact professionally with varying levels of constituents
- Follows policies and procedures, working with integrity and ethics
- Displays a positive attitude and works well under pressure within a large team environment
- High School Diploma required with BA in Business preferred.
- Previous accounts receivable experience utilizing ERP systems, customer portals, problem resolution, customer interface and organizing information.
- Oracle experience preferred
- Marketplace, Affirm or PayPal experience with credit card transactions and handling payment files a plus
The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. This document is subject to change at any time and is not intended to be exhaustive of all duties, responsibilities, and skills required by employees with this position title. The physical requirements described on the supplemental Occupational Worksheet are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made upon request.
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