What are the responsibilities and job description for the Central Access Team- Resource Specialist position at Tubman?

Job Description

Salary : $21.50

Tubman is seeking a full-time Resource Specialist to join our newly created Central Access Team. This position provides clients access to Tubman's programs and services and assists individuals with resource guidance and advocacy services. The Central Access Team is a centralized initial point of contact for people interested in Tubman services.

The schedule for this position is from 8 : 30 AM to 5 : 00 PM, transitioning to 11 : 30 AM to 8 : 00 PM, Monday through Friday, effective June 2, 2025. The work location at the Tubman Chrysalis Center in South Minneapolis is easily accessible via the Metro Transit Route.

Why work for Tubman?

Tubmans vision represents the future we want for our clients and the wider community : thriving people, healthy relationships, and peaceful communities. Our mission is to advance opportunities for change so that every person can experience safety, hope, and healing.

Four strategic directions guide our work :

Clients : Provide streamlined access to exceptional, relevant services.
Community : Engage the community to take action.
Culture : Invigorate organizational culture to lead with equity, well-being, and engagement.
Capacity : Strengthen the agencys infrastructure in order to better serve clients and the community.

Tubmans philosophy is rooted in our inspiration and namesake, Harriet Tubman. Facing unrelenting adversities, Harriet Tubman encouraged others to simply "Keep going." Each year, Tubman offers safety, healing, and hope to over 18,000 people of all ages, genders, and cultural backgrounds who are facing violence, exploitation, homelessness, addiction, or mental health challenges. Our culturally responsive services are rooted in decades of research, innovation, experience, and partnership. Incorporating feedback from the people we serve and the community, Tubman provides countless ways to help.

Tubmans mission-centered culture values integrity, respect, innovation, partnership, and social justice. Our programs are strength-based, client-centered, and rooted in hope. Our work environment focuses on flexibility, well-being, and work-life balance for all employees.

Tubmans Commitment to Diversity and Equity

Tubman is an affirming workplace that values peoples identities and multiple dimensions of diversity. We are fiercely committed to equity and inclusion. Tubman is an Equal Opportunity Employer and strives to hire a diverse workforce that reflects the people we serve. Tubman believes that diversity, equity, inclusion, access, and a sense of belonging and purpose amongst our staff are vital to both Tubmans and our clients success. We strive to hire, develop, and retain the best people from a diverse pool of candidates. Black, Indigenous, people of color, multilingual speakers, people of all gender identities, people with disabilities, and veterans are all encouraged to apply.

Role Responsibilities

Gather information from clients to assess eligibility for Tubman services and to make appropriate referrals over the phone and in person.

Provide support, advocacy, safety planning, and information about Tubman programs / services, including shelter, housing, mental and chemical health, youth, and legal.

Deliver non-judgmental, culturally competent, trauma-informed, and client-centered support.

Work alongside and help support volunteer resource advocates.

Maintain accurate data entry.

Participate in team meetings and case consultation meetings as appropriate.

Ability to maintain confidentiality

Minimum Qualifications

Ability to work well with those experiencing crisis and / or trauma, remaining calm and client-centered throughout in-depth and emotional conversations.

Strong interpersonal communication skills, including empathetic listening and the ability to respond appropriately and respectfully to clients.

Personal and / or professional experience with people from diverse backgrounds, identities, and lived experiences.

Experience in customer service, crisis intervention, and human services-related work preferred.

Background knowledge in advocacy, youth programming, housing, legal services, and / or mental health services.

Comfortable using a computer, including basic computer programs, researching the internet, utilizing excellent organizational skills, and writing professional emails.

Multi-cultural and multilingual applicants will be strongly considered.

Comfort and flexibility working in a new and developing program.

Ability to work well as part of a team as well as independently

Availability

This position will be in person at the Tubman Chrysalis Center, and hours will require working until 8 pm Monday-Friday.

Compensation & Benefits

The salary for this position is $21.50 per hour. Tubman provides a quality benefits package that includes a highly competitive paid-time-off program, multiple health plan options, dental, short and long-term disability, and life insurances, as well as other optional health and wellness insurance to meet diverse employee needs, and a 4% matching 401(k) plan. Tubman is a qualified employer under the Public Service Student Loan Forgiveness Program. In addition, you will have multiple professional development and personal growth opportunities while at Tubman.

To Apply : Apply online or email a cover letter and resume to : jobs@tubman.org, or mail to Harriet Tubman Center East, Attn : HR Department, 1725 Monastery Way, Maplewood, MN 55109.

Salary : $22

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