What are the responsibilities and job description for the Membership Sales Consultant position at Tucson Racquet & Fitness Club?
The Membership Sales Representative is responsible for developing leads for prospective members, providing information to prospective members, and enrolling new members. This person also assists management in meeting membership and financial objectives. This person aids current and prospective members daily while maintaining the TRFC’s highest standards of customer service.
- Actively develop leads for prospective members.
- Respond to telephone and email inquiries and book and maintain appointments for prospective members to tour the facilities.
- Provide prospective members with enthusiastic and informative tours.
- Empower and educate prospective members on the benefits of health and wellness.
- Present all current membership options and prices to prospective members.
- Complete all membership paperwork for new members, including application, waivers, and orientation requirements.
- Follow up with all prospective members who failed to show for their appointments and/or guests who have not yet enrolled.
- Track and report all daily membership sales and appointments.
- Distribute passes, fliers, and other materials to create traffic flow of prospective members.
- Promote the club during special events such as Open Houses and Friday Night BBQs.
- Develop relationships with current members and encourage member referrals.
- Generate leads for Corporate Sales to help open new accounts.
- Provide ongoing maintenance for existing corporate accounts including regular contact with Corporate Ambassadors and distribution of passes and information.
- Ensure accurate submission of commission logs for each pay period, including required paperwork.
- Administer emergency care to members and guests in need of assistance.
- Work as a TEAM with all other departments.
- Assist current members with any membership changes and hold or cancellation requests.
- Assist new and current members with their monthly statements and other billing questions.
- Aid in the set up of new and current members in the online portal and app.
- Maintain up-to-date knowledge of all programs and activities offered throughout the club.
- Promote club services and activities to new and existing members.
- Assist with keeping the club well-stocked and clean.
- Handle injury, illness, and incident reporting as well as club suggestions and/or complaints.
- Other duties and responsibilities as assigned by the supervisor.
Job Type: Full-time
Pay: $15.74 - $16.36 per hour
Expected hours: 20 – 30 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Performance bonus
- Quarterly bonus
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Ability to Commute:
- Tucson, AZ 85716 (Required)
Ability to Relocate:
- Tucson, AZ 85716: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $16