What are the responsibilities and job description for the Billing Support Staff position at Tueller Counseling Inc?
Description:
Title: Billing Support Staff
Purpose: Work as a team to ensure the billing is completed efficiently and accurately by; participating in training and acting as a support for Counselors, Community Workers, and Office Staff.
Qualifications:
- Must be 18 years or older
- High School education
- Detail-Oriented/Organizational Skills
- Professional and Friendly with Public
- Understanding of Insurance / Insurance Verification
- Computer Literate
- Enjoy Therapeutic Environment
- Problem solving
- Team player
Department: Office Staff
Supervised by: HR Director
Positions supervised: None
Location: Idaho Falls office
Requirements:Job functions, responsibility and authority:
- Report directly to the HR Director
- Communicate daily with the other billing team members via group chat
- Communicate any questions and concerns with other team members in the group chats, with the HR Director and owners
- Assist in problem-solving situations that arise due to EHR, Clearing House, and Insurance Payer issues
- Work through the AR to ensure claims are processing correctly and addressing claims that need to be rebilled
- Obtain a working knowledge of the EHR as it pertains to claims billing and ensuring routing slips and notes match and are appropriate
- Stay updated on the current insurance payers' billing codes and billing rules
- Bill Medicaid, BPA, Health and Welfare, IDJC, private insurance companies and other entities/individuals for services rendered.
- Review remittances; take corrective action as warranted.
- Review benefit coverage for clients
- Work directly with Counselors, Community Workers, and Office Staff to ensure accurate billing
- Assist with billing counselor claims (electronic and paper) including; individual, family, crisis, group therapy, treatment plans, assessments, etc.
- Assist with billing Community Worker claims
- Audit files and claims in EHR for missed or inaccurate billing
- Review counselor’s billed claims in the claim center of the EHR before pushing them through to the clearing house
- Correct and submit claims that are rejected by the clearing house for mistakes
- Review incoming processed claims for accuracy and correction as needed. Communicate directly with insurance companies and clients in regards to claims and balances due from clients and/or insurance companies
- Accept and post payments and remittances from clients and insurance companies
- Answer incoming calls for Billing Team and retrieve voicemails throughout the day. Answer questions regarding client balances and insurance processing. Send itemized statements or receipts per request of the client.
- Review client balances and payments to determine payment arrangements or to be referred to Collection Agency
- Assist with answering billing emails daily
- Assist with High Tide; billing, collections, insurance verifications, invoices, secondaries, AR, denials, and other tasks as needed
- Any other tasks as assigned
- Attend meetings as assigned
Wage: $16-$20/hr DOE
**This is a full-time, in office position.**
Salary : $16 - $20
