Customer Service Center Lead - Call Center

BUILD YOUR CAREER WITH TUFF SHED!

Based at the Customer Service Center, the Customer Service Center Lead (CSC Lead) is responsible for being the first point of contact for the CSC Representatives (CSC Reps), who provide wholesale products and services to Tuff Shed’s Home Depot (HD) program. Additionally, s/he is responsible for providing excellent customer service and support to our customers, partners, and peers in order to achieve Company sales and customer satisfaction objectives.

Tuff Shed is recruiting a full time Customer Service Center Lead

Build your future with Tuff Shed as a successful Customer Service Center Lead!

• Responsible for selling wholesale products and services to Home Depot customers
• Acting as the first point of contact for CSC Reps to assist with customer issues, escalated issues/ complaints, order issues, and general questions as well as answering general business questions, specific building questions, and procedural questions
• Motivates and encourages CSC Reps through communication and public recognition in order to promote a positive team atmosphere
• Utilizes CRM to convert customer leads and assign to CSC Reps; Checks the general email box and reacts accordingly
• Monitor phone system, chats and leads for the purpose of performing daily business in the CSC
• Trains and coaches all team members on procedures and applications while providing feedback to manager
• Provides input/feedback on office procedures, policies, incentives, contests, meeting content
• Performing all other duties, tasks and responsibilities as assigned by the Tuff Shed management
• In order to perform the above functions, the CSC Lead must be present in the Customer Service Center, as scheduled, and work all required hours including, shift coverage, extended shifts or last minute scheduling adjustments
• The CSC Lead will be required to work overtime (including some weekend work) in order to fulfil the requirements of the role

SKILLS AND EXPERIENCE:

• Hands-on computer skills in Microsoft Office and Internet applications required; experience in utilizing Customer Relations Management (CRM) software is highly preferred
• Ability to solve problems using sound logic and good business judgment
• Ability to read, write and understand instructions given orally, in writing and/or in diagram form
• Ability to prepare written correspondence and reports that create a professional image for Tuff Shed
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
• Ability to prioritize and effectively manage time
• Ability to work successfully within a team environment

EXPERIENCE

• Coaching, training experience at a customer service/call center preferred
• Sales experience preferred

WHAT’S IN IT FOR YOU?

• An opportunity to join a successful company and be part of a dynamic team! We offer competitive pay, a tiered performance-based sales bonus program, and benefits!
• Full Time: PTO, paid holidays, medical/dental/vision and life insurance, Employee Stock Ownership Plan (ESOP), a 'Safe Harbor' 401(k) plan, Tier-based Sales Bonus Program
• On-Demand Access to your pay! (restrictions may apply)

WHO WE ARE:

• Founded on an entrepreneurial spirit and an unwavering commitment to quality, Tuff Shed was established in 1981, and has since developed into America's largest manufacturer and installer of storage buildings and garages, having built more than one million buildings for satisfied customers. We utilize cutting edge green technology in our materials and manufacturing processes, hold multiple U.S. Patents, and are an approved GSA vendor.

NEXT STEPS:

• Learn more about us! Check out the TUFF SHED Website at www.888tuffshed.com
• Interested? Select "Apply!" We'd love to hear from you!
• Predictive Index Survey: As part of the application process, please take a short survey, called Predictive Index. Click on the following link to complete this five to seven minute survey: https://assessment.predictiveindex.com/4Va/7c2a4411-266f-442b-886c-7769288e3a86?type=candidateba

Tuff Shed is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, hair style, organ donor status, genetic information or any other status protected by law or regulation.

SLS2021

Tuff Shed is an equal opportunity employer. Employees and applicants for employment will not be discriminated against on the basis of race, color, religion, national origin, hair texture, hair type, hair length, or a protective hairstyle that is commonly or associated with race, ancestry, religion, creed, physical or mental disability, marital status, civil union partner status, protected medical conditions, gender, gender identity, gender expression, sexual orientation, age, genetic information, or any other characteristic, activity or basis protected by applicable federal, state or local law or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran.