Behavioral Health Coordinator

Position Summary:

Under the direction of the Behavioral Health Manager, the Behavioral Health Coordinator provides advocacy and education services to clients to facilitate access to needed behavioral health services that may be available within the program, including individual support and education; participation in community outreach activities to help the community better understand behavioral health issues and services; provides education and support to clinical staff to enhance their use of behavioral health services. In addition, the Behavioral Health Coordinator must be able to communicate well and be able to establish rapport with patients and their families. He/she must be sensitive to the needs of the Indian community, its cultures, traditions and values. He/she must be familiar with the goals and objectives of TRIHCI and express a genuine enthusiasm for its success.

Essential Duties & Responsibilities:

1. Provides advocacy and education services to clients to facilitate access to needed behavioral health services that may be available within the program, including individual support and education; participation in community outreach activities to help the community better understand behavioral health issues and services; and provides education and support to clinical staff to enhance their use of behavioral health services.

2. Provides assistance for behavioral health staff in receiving in-house and external referrals; Including, but not limited to assisting in scheduling clients for intake appointments and follow-up counseling appointments, reminder calls as needed.

3. Will assist with transporting and coordinating transports of Behavioral Health patients; will assist in maintaining vehicle log and maintenance schedules and work in conjunction with TRIHCI’s Accounting Manager to assure safe operation and maintenance of vehicles.

4. Collaborates with the Department Administrative Assistant to receive, review, and document incoming and outgoing behavioral health mail, greet guests and visitors, and respond to general inquiries about the behavioral health department; provides back-up administrative and clerical support for the behavioral health department, including correspondence, data input, filing, assembling charts, as needed for department to run effectively.

5. Cooperates with other professional and ancillary health program staff and assists as needed/assigned in other departments to facilitate a team approach to health care delivery.

6. Maintains reporting/tracking requirements such as documentation of activity of Provider Stats, patient sign-in logs, Referral Tracking regarding TANF, Youth Coalition, as well as clinic direct referrals, and other required forms for administrative need and quality assurance purposes.

7. Performs all other duties as assigned.

Additional Responsibilities may include:

1. Participate in all required staff meetings.

2. Perform general office duties or other responsibilities as needed and assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skills, and/or abilities required. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities:

1. Must demonstrate superior customer service and people skills, being able to respond to the immediate needs of patients or supervisors

2. Knowledge of 638 or IHS Contracting Program and organizational structure, tribal involvement, and clerical support services

3. Knowledge of contract care, direct care, and non-Indian eligibility regulations and requirements regarding patient registration and billing

4. Demonstrate the ability to work independently in carrying out assignments while remaining reliable and dependable

5. Must demonstrate the ability to maintain accurate records and preparing clear and accurate reports for informational, auditing, and operational use, including capacities for attention to detail and for reviewing and verifying accuracy of data

6. Demonstrate the competency and integrity to maintain the confidentiality of organizational, employee, and client records

7. Knowledge of safety regulations as they apply to a clinical setting.

8. Ability to demonstrate strong interpersonal skills and the ability to interact effectively with a variety of individuals

9. Ability to understand and integrate behavioral health principles with clients and professional staff

10. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

11. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

12. Knowledge of tracking, reporting, and maintaining transportation compliance

13. Knowledge of medical terminology

14. Ability to provide a drug & alcohol free workplace (zero tolerance)

15. Ability to attend staff meeting and trainings

16. Ability to work flexible hours and weekends as needed

17. Ability to demonstrate basic levels of computer literacy, with a functional understanding of Microsoft Windows Operating Systems in an office setting

18. Ability to read, write, and comprehend simple instructions, short correspondence, and memos

Requirements:

1. Possess a Valid California Driver’s License, provide an updated DMV printout upon hire and be insurable with the Tule River Indian Health Center Inc. insurance agency

2. Must pass pre-employment drug & alcohol test, pre-employment physical, and background test

3. Must maintain a professional appearance and attitude

4. Must abide by vehicle policies and procedures and report vehicle incidents to immediate supervisor in a timely manner

5. Must maintain absolute confidentiality regarding patients per HIPAA and TRIHCI policies in the workplace and on transports

6. Possess advanced Behavioral Health skills

7. Must possess medical terminology (experience)

8. Must be able to multitask

9. Knowledge of routine office hardware and equipment (e.g. printers, copiers, fax machines, etc.)

10. Ability to demonstrate basic levels of computer literacy, with a functional understanding of Microsoft Windows Operating Systems in an office setting

11. Must have good communication skills and be able to effectively communicate with diverse populations

12. Must have the ability to maintain accurate records and preparing clear and accurate reports for informational, auditing, and operational use, including capacities for attention to detail and for reviewing and verifying accuracy of data

13. Must be familiar with entering data into a healthcare database program (EHR)

14. Preference in hiring is given to qualified American Indians in accordance with the Indian Preference Act (Title 25, U.S. Code, § 472 & 473). Applicants claiming Indian Preference must submit Indian verification, certified by Tribe of affiliation or other acceptable documentation of Indian heritage

Education and/or Experience:

1. High school diploma or general education degree (GED); and

2. Associates in Human Services and/or equivalent combination of education and experience.

Certificates, Licenses, Registrations:

1. Possess a valid California Driver’s License

2. Possess valid First Aid/CPR certification at the BCLS level or obtain within 3 months of hire

3. Possess current Medical Assistant certificate

Preferred Qualifications and Contingencies:

1. One (1) to three (3) years related experience in the behavioral health field in the areas of triage, assessment, case management, and patient contact

2. Advanced or specific training or experience in healthcare case management functions is preferred, such as Case Management Certificate, Substance Abuse Counselor Certificate, or License Psychiatric Technician; or

3. Minimum 12 units of social work or related coursework (psychology, sociology, substance abuse, counseling, etc.)

TRIHCI maintains a drug- and alcohol-free workplace, and all offers of employment are contingent on the successful completion of a criminal background check, a post-offer drug test and physical and TB test, and verification of each candidate’s right to work in the United States.

Physical Work Environment: The description provided here is representative of those conditions in which the Behavioral Health Coordinator will be required to perform the essential functions of this position. As stated earlier, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this position, the Behavioral Health Coordinator is situated in a standard office environment within the health center as well as in a vehicle to travel through the community; there is little exposure to variations in the weather or other similar elements. The Behavioral Health Coordinator will primarily be stationed in the Behavioral Health area of the health center, in the community or on transport but will also move about the health center to meet with physicians, patients, and co-workers. Consequently, the Behavioral Health Coordinator must:

Possess the mobility to work in a standard office setting (i.e. walk, stand, or sit for extended periods of time).

Possess the ability to use standard office equipment to write, type, copy, fax, or perform other duties.

Possess the strength to lift and carry supplies weighing up to 35 lb. repeatedly and up to 50 lbs. intermittently.

Possess the ability to navigate stairs on a regular basis.

Possess the visual acuity to read printed materials and a computer screen.

Demonstrate hearing and speech capabilities that allow him/her to communicate in person and over the telephone as required.

The clinical setting at TRIHCI is categorized by OSHA as a Blood-borne Pathogen Category I facility. Consequently, there exists the potential for exposure to blood, body fluid/tissue, and infectious wastes. There also exists the potential for exposure to chemicals, biologicals, toxicants, and irradiants found on-site.

Preference in hiring is given to qualified American Indians in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 & 473). Applicants claiming Indian Preference must submit Indian verification, certified by Tribe of affiliation or other acceptable documentation of Indian heritage.

Tule River Indian Health Center, Inc. (TRIHCI) is pleased to offer the following benefits to its full time employees:

100% employer paid Medical Dental and Vision Plans (TRIHCI pays 85% of dependent premiums)

Rich PPO plans with the option of buy-up plans

Voluntary Life/AD&D and Short-Term Disability Insurance

403(B) Plan Contribution

16 paid Holidays, 17 after 1 year of employment

Loan Repayment Program available through IHS

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Salary : $21