Customer Solutions Specialist

Position Overview:

Are you passionate about making a positive impact in your community through exceptional service and

innovative problem-solving? Join Tullahoma Utilities Authority (TUA) as a Customer Solutions

Specialist, where you’ll be at the forefront of delivering outstanding experiences to our customers.

In this dynamic role, you’ll serve as the vital link between TUA and the individuals, families, and

businesses we proudly serve. You will handle inquiries and provide solutions for our electric, water,

wastewater, and broadband services. Whether addressing service needs, troubleshooting technical issues,

or educating customers on TUA’s offerings, you’ll be empowered to find answers, resolve challenges,

and build relationships that enhance trust and satisfaction.

As a Customer Solutions Specialist, you’ll be part of a forward-thinking team dedicated to innovation and

excellence. We’re looking for someone with a passion for customer care, the ability to think on their feet,

and a drive to exceed expectations. If you thrive in a fast-paced environment, value teamwork, and want

to contribute to the growth and success of a community-focused organization, we want to hear from you!

Responsibilities:

• Customer Support: Respond to customer inquiries across all TUA service lines, ensuring a

seamless and consistent experience.

• Problem Resolution: Assist with resolving customer concerns, escalating complex issues to the

appropriate team as needed.

• Collaboration: Work closely with TSRs and CSRs to provide comprehensive service and support.

• Service Knowledge: Develop and maintain a thorough understanding of TUA’s utility and

broadband offerings.

• Communication: Act as a liaison between customers and TUA’s internal teams to facilitate timely

and effective solutions.

• Feedback Collection: Document and report customer feedback to help identify opportunities for

service improvements.

• Process Improvement: Contribute to enhancing workflows and customer service strategies.

Requirements:

• High school diploma or equivalent required; an associate’s or bachelor’s degree in a

relevant field (e.g., communications, business, or technology) is a plus.

• 2 years of customer service experience, preferably in utilities, telecommunications, or a

related field

• Be an Ideal Team Player (Humble, Hungry, and Smart)

• Uphold TUA’s core values of customer focus, integrity, innovation, safety, and dedication

• A customer-focused mindset with a genuine desire to help others.

• Adaptability and a commitment to continuous improvement.

• Collaborative team spirit and a positive attitude.

FLSA STATUS:

Non-Exempt

At Tullahoma Utilities Authority, we value work-life balance and understand the importance of flexibility.

While our office hours are 7:30 AM to 4:30 PM, this position offers options such as a hybrid work-from-

home arrangement or alternative schedules like a 9/80 workweek. We’re committed to creating a supportive

environment that helps our team members thrive both professionally and personally!

At Tullahoma Utilities Authority, we’re dedicated to providing exceptional service to our community, no

matter the time or circumstance. While this role primarily follows standard business hours, there may be

occasions when after-hours work is needed during emergencies to ensure we continue delivering reliable

services. Being part of our team means embracing these moments as opportunities to make a meaningful

impact and support our neighbors when they need us most. Together, we rise to the challenge!

Other Details:

At Tullahoma Utilities Authority, we don’t just provide essential services—we cultivate a workplace

where team members feel valued, supported, and empowered to grow. Our commitment to innovation,

teamwork, and community creates an environment where you can thrive professionally and personally.

Join a team that truly cares about its people, celebrates achievements, and makes a difference every day.

At TUA, you’re not just part of a team—you’re part of a family.

TUA offers excellent benefits including:

• Health insurance • Dental insurance • Life insurance • Long-term disability insurance • Employee uniforms • Tuition reimbursement • Defined contribution retirement (100% paid for employee, 75% paid for family)

(100% paid for employee)

(100% paid for employee at 4X salary)

(100% paid for employee)

(100% paid for employee)

(up to 100% paid for employee)

(company contributes 12% of salary)

To apply, email cover letter and resume to sray@tullahomautilities.com