What are the responsibilities and job description for the Vice President - Account Management position at Tunnl?
About Tunnl :
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
Our Vision
Tunnl is creating a future where artificial intelligence helps brands create meaningful connections with their stakeholders. We are building the best audience intelligence solution to help brands and organizations define their key audiences, know what they think, where to communicate with them, and produce real-time intelligence on how opinions and perceptions are changing.
Our Mission
Tunnl builds better connections between brands, influencers, and stakeholders. Our mission is to redefine how audiences are created, reached, and activated using audience intelligence. We help brands, advocacy organizations, and sell-side solutions be more effective and move faster.
The Role :
Tunnl seeks an experienced and dynamic Vice President of Account Management to lead our account management team and lead client success. The Vice President of Account Management will inspire and mentor a team of professionals, cultivate strong client relationships, and strategically guide clients in leveraging data-driven strategies to achieve their brand and public affairs goals. This is an exciting opportunity to build and manage key departments, teams and processes instrumental to Tunnl’s growth while making a significant impact on our clients’ success. This role will regularly influence key decisions on company strategy and growth plans.
Key Responsibilities
- Lead and Develop the Account Management Team
- Provide leadership, guidance, and coaching to the account management team, ensuring high-quality service and support to all clients
- Foster a collaborative, growth-oriented team environment, promoting continuous learning and development in pursuit of delivering value to clients
- Create, maintain and execute hiring plans based on business needs, in coordination with internal stakeholders
- Serve as a Trusted Partner to Clients
- Act as a trusted partner to clients by understanding and anticipating needs, and aligning Tunnl’s solutions to their brand or public affairs goals
- Provide strategic insights and recommendations to maximize the value clients receive from Tunnl’s offerings
- Collaborate with clients to solve complex challenges using data-driven strategies
- Oversee Client Experience and Product Adoption
- Manage the client journey from onboarding through renewals, ensuring a seamless experience and successful execution of key client milestones
- Develop and implement strategies to achieve high levels of customer satisfaction and product usage
- Ensure Tunnl’s solutions are integrated with clients’ ongoing initiatives to drive impactful outcomes
- Lead Revenue Growth Through Renewals and Expansions
- Own client renewal and expansion opportunities from start to finish
- Identify opportunities to up or cross-sell value additive solutions to existing clients
- Contribute to business growth by developing and executing strategies that enhance client engagement and revenue potential
- Collaborate Across Teams
- Partner with internal teams, including sales, product, and marketing, to ensure cohesive service delivery and product adoption
- Advocate for client needs to inform product development, service strategies and more
Qualifications
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