What are the responsibilities and job description for the Medical Office Assistant - Relief position at Tuolumne County?
Description
Under general supervision, provides a variety of routine to difficult medical office support to a variety of County outpatient, ancillary, medical records and other direct patient care areas, which may include patient scheduling and intake, reception, accounting duties, word processing, patient recordkeeping and filing; performs related duties as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from assigned supervisory and managerial staff. Exercises no supervision of staff.
CLASS CHARACTERISTICS
Medical Office Assistant is the experienced level class in which employees are able to perform the full range of duties required of the classification and are assigned routine to difficult duties, such as admitting patients, gathering personal and insurance information and entering data into the medical records system. Incumbents in this class are expected to work independently, and deal effectively with the public in sensitive situations. Employees exercise considerable discretion in determining work priorities as well as methods of completing their assignments. This class is distinguished from other administrative classes in that the Medical Office Assistant functions in a medical setting and requires specialized knowledge pertaining to public health and human services programs and services.
Examples of Duties
(Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
- Greets persons entering the facility, determines the nature and purpose of the visit and directs them accordingly.
- Admits patients to in-patient or outpatient services by gathering pertinent data from patients or their representatives.
- Responds to routine inquiries and provides information to patients and family members regarding admitting procedures and department policies and procedures.
- Determines whether individuals or insurance companies are responsible for payment of medical and/or behavioral health bills and gathers billing information.
- Assists staff and clients in completing paperwork related to services received.
- Enters pertinent data into the computer medical records system.
- Prepares and maintains patient charts.
- Collects, receipts and records patient payments; balances cash drawer.
- Operate a telephone switchboard to answer, screen, or forward calls, provide information, take messages and schedule/confirm appointments and procedures.
- Files and maintains records and operates the paging system.
- Performs related work as required, including but not limited to typing reports and correspondence, copying documents, faxing information, ordering supplies, etc.
- Performs related duties as assigned.
Minimum Qualifications
Knowledge of:
- Basic medical and/or behavioral health terminology.
- Principles and practices for filing and record maintenance.
- Business arithmetic and basic financial and statistical techniques.
- Basic bookkeeping and accounting principles.
- Modern office practices, methods, and computer equipment and computer applications related to work, including word processing and spreadsheet software.
- English usage, grammar, spelling, vocabulary, and punctuation.
- Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.
Ability to:
- Gather and record complete and accurate information from patients and others, including insurance and personal financial information.
- Type accurately at a speed necessary for the successful completion of assigned duties.
- Work effectively despite frequent interruptions and handle multiple tasks simultaneously.
- React calmly and quickly in emergency situations.
- Operate modern office equipment including computer equipment and specialized software applications programs.
- Use English effectively to communicate in person, over the telephone, and in writing.
- Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
- Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to completion of twelfth (12th) grade and )one (1) year of medical office experience in a position requiring a high degree of public contact.
Licenses and Certificates
- None.
RELIEF POSITIONS DO NOT QUALIFY FOR BENEFITS
Employee Benefits Webpage Union Memorandums of Understanding
PERSONAL PAID LEAVES
- 12 paid holidays
- 16 hours of floating holiday awarded on July 4th
- 80 – 160 hours
- 96 hours of sick leave annually
- 12 paid Personal Flex Days
The County contributes monthly:
- $1,050 towards single employee benefits
- $1,794 towards employee one dependent
- $2,384 towards family benefits
- $150 if you opt out of health insurance due to being covered under another qualifying plan.
- Available Medical Plans: Anthem Blue Cross CARE PPO, Anthem Blue Cross CHOICE PPO, and Kaiser for those within their service area. Law Enforcement Anthem Blue Cross plan available for specific positions. Tuolumne County is not within the Kaiser service area.
- Dental Plan: Delta Dental
- Vision: VSP Vision Care
- Life Insurance: $50,000 option life insurance plan for purchase
- Accidental Death & Dismemberment Insurance: $50,000
- Retirement: Social Security and CalPERS
- Retirement: Voluntary Deferred Compensation plan (457b)
- Longevity/Retention Pay:
- 5 years = 2.5%
- 10 years = 5%
- 15 years = 10%
- 20 years = 15%
- 25 years = 20%
- Education Incentive Pay: 1 Certificate 2.5%, 2 Certificates 5%
- Probation: 13 or 26 completed pay periods
- Short-Term Disability
- Long-Term Disability
- Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Gym Membership for approved gyms
- Credit Unions
- California 529 College Savings Program
- Propane Discounts
- Verizon & AT&T Wireless Discounts
- Employee Assistance Program (EAP)
- Employee down payment and closing cost assistance
- Student loan forgiveness
- Educational assistance program
The County has a “Learning Forward” commitment to staff. We are dedicated to our employee’s growth and provide access to a career coach/employee development professional and provides an educational assistance program.
- A Road Worker shall receive a twenty-five ($0.25) cent per hour pay differential for each hour assigned to perform as a heavy equipment operator, when that assignment exceeds five (5) hours in any given standard tour of duty.* Employees who work four (4) hours or more in a shift beginning between 8:00 pm and 4:00 am receive a shift differential of $8.00 per shift. *Upon successful completion of 160-hour training program.
- Social Workers, Social Service Supervisor I/II, Program Managers, and Deputy Directors receive a five (5%) percent salary differential.
- HCU employees who work between 6:00 pm and 7:00 am receive a shift differential of $3.00 per hour. The shift must start at 2:00 pm or later and applies to hours actually worked between 6:00 pm and 7:00 am.
- An IT Technician required to return to work or return to work on a day not regularly scheduled and work four (4) hours or more in a shift receive shift differential at the following rates:
- 3:00 pm to 11:00 pm shift - $6.50 per shift
- 11:00 pm to 7:00 am shift - $9.00 per shift
- OE3 employees who work four (4) hours or more in a shift receive shift differential at the following rates:
- 3:00 pm to 11:00 pm shift - $6.50 per shift
- 11:00 pm to 7:00 am shift - $9.00 per shift
Assigned personnel shall receive on-call pay of six dollars and fifteen cents ($6.15) per hour for each hour served on on-call duty. Assigned personnel become ineligible for on-call pay once activated to call back status.
Assigned Animal Control Officers receive on-call pay of two dollars and seventy-five cents ($2.75) per hour from the time they are released from active duty but not before the regular conclusion of shift, until they are back on active duty or the Animal Control workday starts. For each call back, the Animal Control Officers receive overtime pay from the time they leave their home until the time they return to their home or commence their workday.
CALL BACK PAY
Call-back compensation shall be paid for one and one-half (1½) hours at straight-time rates for each call-back occurrence and is in lieu of any travel time and expense to and from home and the first or last work contact point.
UNIFORM ALLOWANCE
Animal Control Officers receive an annual uniform allowance of five hundred dollars ($500.00). Fifty percent (50%) of the allowance is payable during the period of July through December and fifty percent (50%) is payable January through June of each fiscal year.
Fire Prevention Inspectors receive an annual uniform allowance of seven hundred dollars ($700.00). Fifty percent (50%) of the allowance is payable during the period of July through December and fifty percent (50%) is payable January through June of each fiscal year.
An annual uniform allowance of one hundred fifty dollars ($150) each fiscal year paid twice a year in January and July will be provided for the purchase of boots, coats, shirts, hats, uniforms, gloves, gators (snake proof), overalls or coveralls. Items of clothing will reflect the County logo or wording identifying the employee as a County employee. This section applies only to the following classifications: Appraiser, Building Inspector, Environmental Health Specialist, Planner, Solid Waste Technician, Solid Waste Specialist, Junior/Assistant/Associate Engineers, Engineering Technicians, Land Surveyors, Code Compliance Investigators and Agriculture & Air Pollution Inspector.
A uniform allowance of four hundred dollars ($400) per fiscal year paid twice a year July and January each fiscal year will be provided for the purchase of prescription safety glasses, safety boots, a safety coat, shirts with a County seal replica, trousers, hats and gloves.
Employees in the Road Operations Division, Skilled Trades and Maintenance Division who require corrective lenses for the normal execution of their job duties receive reimbursement towards safety glasses every two years.
Salary : $3 - $9
