What are the responsibilities and job description for the Desktop Support Analyst I (CORP) - 1st Shift position at TURBOCAM International?
Join a team of professionals where you will be responsible for providing first tier technical and user level management and support of the company’s desktop and laptop computers, software, and related peripheral technology.
Come Build with Us by:
- Tracking and managing hardware and software, including asset inventory.
- Developing and maintaining standardized desktop and laptop images.
- Building and deploying desktops and laptops as required using imaging software.
- Effectively utilizing work order ticketing system to manage operational tasks.
- Providing desktop hardware and software troubleshooting and support, including but not limited to:
- Software installation and configuration, hardware upgrades and repairs, warranty exchanges, and retired hardware disposal.
- Maintain printers, projectors and other peripheral technology.
- Support impromptu company meetings and events by setup, configuration, and operation of required IT equipment.
- Provide user assistance in the specification and procurement of new software.
- Provide user assistance and coaching in the best practice use of existing software and hardware.
- Assist with implementation of new software and major software upgrades.
- Complete quarterly training as defined by supervisor.
- Perform other duties as necessary.
Bring Your Expertise:
- Associates degree in a related field.
- 2-5 years of Help Desk experience required.
- Proficient in MS Office: Outlook, Word, and Excel.
- Must be highly customer focused and service oriented.
- Must have good attention to detail and high analytical problem solving abilities.
Our Culture in Action:
Here at TURBOCAM, we have a Commitment to Excellence in everything that we do – whether that’s the delivery of flow path components and innovative manufacturing solutions, our relationships with customers around the globe, or the investment in those that make TURBOCAM such an exceptional place to work. We make this commitment to you by:
- Offering a robust benefits package including Medical, Dental, Vision, Life, 401k, Short and Long-Term Disability, Paid Parental Leave, quarterly bonus, and medical opt-out eligibility.
- Supporting your work-life balance with PTO accrual from day one, complemented by paid holidays and annual volunteer time.
- Elevating your health and wellbeing through our fitness centers, basketball court, squash court, walking trails, free fitness classes, and visits from our on-site physical therapists and chiropractors.
- Empowering your creativity in professional growth and educational development, with our state-of-the-art Educational Center with on-site dedicated staff, training and development opportunities, and tuition reimbursement programs.
- Embracing opportunities to have fun, and enjoy each other’s company at our regular luncheons, company celebrations, and events.
Advancing Our Mission
The creation of our Mission has led us to honoring God and supporting Christian service to people, creating wealth for our employees, and committing to integrity in our business and personal relationships. We take ownership of our Mission by supporting charitable organizations, whether that’s through donations, fundraising events, or other initiatives. We're more than just a company; we're a community!
Learn more about TURBOCAM and our Mission at www.turbocam.com.
All offers of employment are contingent on the satisfactory results of a pre-employment drug screening and background check, both arranged and paid for by TURBOCAM.
The creation of our Mission has led us to honoring God and supporting Christian service to people, creating wealth for our employees, and committing to integrity in our business and personal relationships. We take ownership of our Mission by supporting charitable organizations, whether that’s through donations, fundraising events, or other initiatives. We're more than just a company; we're a community!
Learn more about TURBOCAM and our Mission at www.turbocam.com.
All offers of employment are contingent on the satisfactory results of a pre-employment drug screening and background check, both arranged and paid for by TURBOCAM.
This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
EOE/Veterans/Disabled
