What are the responsibilities and job description for the Customer Service Representative - MRW Lawns, Inc. position at Turf Masters Brands?
Description:
Responsible for providing outstanding support to customers by answering inquiries, processing orders, resolving issues, and providing general information regarding our lawn care and chemical services. The ideal candidate will be customer-focused, detail-oriented, and capable of handling multiple tasks in a fast-paced environment.
Education:
- High school diploma or equivalent; college coursework is a plus.
Experience:
- No experience required
- Call center or customer-facing environment a plus.
Skills:
- Strong communication skills (verbal and written).
- Strong problem-solving skills and ability to resolve issues effectively
- Ability to handle high volumes of customer inquiries in a fast-paced environment
- Strong attention to detail and accuracy in data entry and record-keeping
- Basic computer proficiency; experience with Microsoft Office and customer management software is preferred.
- Ability to manage difficult situations with patience and professionalism
- Strong interpersonal skills and ability to work collaboratively with teams
- A positive, professional attitude and strong problem-solving skills.
- Prior customer service experience is a plus but not required - training will be provided.
General Responsibilities:
- Answer customer inquiries via phone, email, and chat in a friendly, professional manner.
- Schedule, modify, and confirm lawn care service appointments.
- Provide accurate information about our chemical lawn care programs, products, and promotions.
- Address customer concerns, resolve complaints, and escalate complex issues to appropriate team members.
- Maintain detailed and accurate records of customer interactions in our CRM system.
- Proactively follow up with customers to ensure satisfaction and address any service-related questions.
- Assist with billing inquiries, payment processing, and account updates.
- Collaborate with sales and operations teams to ensure seamless customer service delivery.
We are committed to diversity, equity, and inclusion in the workplace and provide consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state, or local law.
