What are the responsibilities and job description for the Tier 1 Support Specialist position at Turner Teleco-Alexandria?
Tier 1 IT Support Specialist
We're searching for a dedicated individual with a passion for IT, strong organizational skills, and a desire to learn and grow in a supportive team environment. This role offers an exciting opportunity to join our expanding team of IT Professionals, specializing in providing managed IT services to small and medium-sized businesses. As a Tier 1 IT Support Specialist, you'll be involved in problem-solving, and supporting our clients with their IT needs all while learning new skills.
Responsibilities:
- Assist in managing day-to-day tickets, assigned projects, and additional responsibilities as required.
- Provide support to end-users in diagnosing, troubleshooting, and resolving hardware/software issues.
- Work collaboratively within the IT department and with other teams.
- Assist supporting Microsoft 365 and Office 365.
- Gain familiarity with administering various Firewalls, Switches, and Wireless Access Points, along with basic Cyber Security knowledge.
- Learn to manage backups, disaster recovery, and business continuity processes.
- Maintain accurate documentation of hardware/software instances, repairs, installations, and removals.
- Ensure timely and efficient customer care, maintaining a high level of professionalism.
Requirements:
- Strong multitasking and prioritization skills.
- Ability to work effectively in a team environment.
- Basic knowledge of Microsoft networks.
- High school diploma or equivalent (Preferred: Associate's or Bachelor's degree in Information Technology or relevant field).
- Some experience or training in IT support (Preferred: 1 year in help desk or Windows environment).
- Willingness to learn and obtain relevant certifications.
- Excellent communication and customer service skills.
- Valid driver’s license.
Benefits:
- Opportunity to work with a leading IT networking company.
- Supportive and collaborative work environment.
- Professional growth opportunities with training and career advancement support.
- Competitive salary and benefits package.
- Social events and volunteering opportunities.
Work Schedule: Full-time, Monday to Friday, occasional after-hours work required.
Salary: Competitive hourly rate.
Join us in providing top-notch IT support to our clients while advancing your skills and career in the dynamic field of information technology!
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Hourly pay
Schedule:
- Monday to Friday
- On call
Ability to Relocate:
- Alexandria, LA 71301: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $25
