Crisis Program Team Lead

Do you have a passion for crisis work? Do you want to provide Solid Support when individuals Need it Most?

Turning Point is looking for a full-time Team Leader to join our Crisis Team (described below). Team Leaders must have a minimum educational attainment of a Master's degree in Counseling, Social Work, Psychology, or a related field, in order to meet criteria to qualify as a "QMHP" in the state of Illinois.

Turning Point’s Mobile Crisis Response Team is a fundamental part of our community. Turning Point’s MCR Team is an alternative to higher levels of care, where a consumer can speak with someone with lived experience of their own mental health challenges as well as the MCR Team goes out in dyads to where the consumer is at. We are looking to provide support to anyone, anywhere at any time. The program has a combination of staff with lived experience and staff with clinical training.

This position is a member of our bargaining unit. Benefits information for this role can be found here: https://www.tpoint.org/career/benefits-summary-bargaining-unit-employee/

Essential Duties and Responsibilities:

• Assumes the assisted leadership role within the programs assigned hours and oversees the activities of crisis workers during these shifts.
• Assumes responsibility for members of the community to determine needs and make recommendations for treatment.
• Assisting program staff at assessing the needs of the caller to determine the level of intervention necessary.
• Assumes responsibility for MCR Team Outreach development and Staff Training
• Models for program staff person-centered, recovery-oriented care that is rooted in evidence-based practices aimed at assessing crisis and determining appropriately safety planning.
• Works collaboratively with community stakeholders and develops relationships with providers and partners in the crisis care continuum.
• Potential on-call coverage for overnight crisis response. Reasons a crisis worker might contact the on-call supervisor overnight might be need for hospitalization, high risk behaviors or need for immediate consultation that cannot wait until the next morning.
• Shares the following responsibility with other Team Leads: facilitating weekly team meetings, outreach to new referral sites and collaborators, special projects as needed and ensuring Crisis Worker staff are completing their required paperwork/ outreach calendar/MCR Team outreach schedule/ outreach vehicle maintenance, outreach supplies, and etc.
• Provides Outreach training and de-escalation training techniques pertaining to program staff.
• Covers on-call shifts as needed and must be available for rotating holidays.
• Conducts annual evaluations in a timely manner for assigned team staff. Develops specific goals and objectives and provide the method and opportunity for each team staff to succeed in their professional development.
• Participates in the hiring sequence of crisis workers and make recommendations on the hiring or termination of team staff.
• Monitors employee compliance with required training and paperwork.

Experience:

• Two (2) years crisis experience preferred.
• Leadership experience preferred.
• Ability to synthesize and summarize information and make judgments regarding member care.
• Computer proficiency, including the ability to use email, navigate and enter notes into electronic medical records and working knowledge of pertinent software.
• Communicates well orally and in writing.
• Strong interpersonal skills and knowledge of group dynamics required.

Job Type: Full-time

Pay: $28.75 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Master's (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $29