What are the responsibilities and job description for the Property Manager position at Turning Point Community Programs?
DISTINGUISHING CHARACTERISTICS
This is an at-will direct service position within Home Office. The Property Manager is a hands-on management position focused on housing operations and compliance. Unlike roles that focus solely on housing coordination, this position requires direct oversight of property maintenance, tenant relations, financial management, and lease enforcement.
This role requires the ability to handle operational property issues proactively, coordinate with internal teams and external partners, and develop policies and procedures that improve property management systems while aligning with TPCP’s mission.
ESSENTIAL DUTIES AND RESPONSIBILITIES – (ILLUSTRATIVE ONLY)
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class.
- Manages all aspects of property operations, ensuring housing units are safe, habitable, and compliant with regulations.
- Oversees lease agreements and tenant relations, ensuring timely renewals and addressing lease violations.
- Coordinates property maintenance and repairs, working with facilities staff, vendors, landlords, and program staff to resolve issues efficiently.
- Conducts regular property inspections to identify maintenance needs and compliance concerns.
- Works closely with programs to support tenants, assisting with move-ins, housing retention, and eviction prevention strategies.
- Develops and enforces rent collection processes, tracking payments, arrears, and financial reports in collaboration with the Fiscal Department.
- Ensures compliance with HUD, Fair Housing, and local/state housing regulations.
- Maintains accurate records of lease agreements, maintenance logs, tenant interactions, and compliance documentation.
- Assists with budget planning and cost control for property-related expenses.
- Supports the Chief Development Officer, Regional Directors, and Program Directors in housing program initiatives and expansion efforts.
- Serves as the primary point of contact for housing-related concerns, coordinating with external property management companies when applicable.
- Attends staff meetings and collaborates with leadership to improve property management practices.
- Drives as needed for site visits, property inspections, and maintenance coordination, using a personal vehicle.
Knowledge Of:
- Turning Point Community Programs’ Mission, Vision, and Core Values.
- Property management principles and best practices, including maintenance coordination and lease enforcement.
- HUD regulations, Fair Housing laws, and compliance standards.
- Budget management, financial forecasting, and rent collection strategies.
- Principles of supportive housing and behavioral health service integration.
- Risk management strategies for housing programs.
- Best practices for working with individuals experiencing severe mental illness and housing instability.
- Best practices in housing-first approaches, trauma-informed care, and harm reduction strategies.
Ability To:
- Manage housing operations and property maintenance for owned and master-leased properties.
- Supervise and collaborate with internal teams, external vendors, and community partners.
- Develop and implement strategies for risk management and compliance.
- Communicate effectively with tenants, landlords, and stakeholders.
- Negotiate leases and contracts with property owners.
- Analyze and resolve complex property-related problems efficiently.
- Work independently, manage time effectively, and prioritize multiple tasks.
- Handle high-pressure situations, including emergencies and compliance issues.
- Travel to multiple locations typically via car.
MINIMUM QUALIFICATIONS AND CERTIFICATIONS & LICENSES
Education, Training and Experience:
A typical way of obtaining the required qualifications is:
- Bachelor’s degree in Business Administration, Real Estate, Property Management, Public Administration, or a related field OR an equivalent combination of education and experience.
- Minimum of three (3) years of experience in property management, housing services, or a related field.
- Knowledge of HUD regulations, Fair Housing laws, leasing procedures, and property maintenance standards.
- Strong financial management skills, including budgeting, rent collection, and expense tracking.
- Experience working with tenants from diverse backgrounds, including individuals with mental health conditions and those facing housing instability.
- Ability to handle property-related crises, such as urgent maintenance needs and tenant disputes.
Licenses; Certificates; Special Requirements:
- Valid California driver’s license, vehicle registration, and current vehicle insurance.
- Reliable transportation capable of passing a vehicle safety inspection if older than five years (excluding bicycles, mopeds, or motorcycles).
- Real Estate License or Certified Property Manager (CPM) certification preferred.
Schedule: Part-Time 20 hours week. Flexible Schedule
MENTAL AND PHYSICAL DEMANDS
The mental and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mental Demands
While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; use math and mathematical skills; perform highly detailed work under intensive deadlines on multiple, concurrent tasks; work with constant interruptions, and interact with TPCP management, administrators, staff, applicants, representatives of external agencies and others encountered in the course of work.
Essential Physical Functions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours are representative of total combined activity during course of eight-hour day.
Physical Demands
While performing the duties of this class, an employee is regularly required to sit; talk or hear, both in person, and by telephone; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. The employee is frequently required to walk and stand and lift up to ten pounds. Additionally, specific vision abilities required by this job include close vision and the ability to adjust focus.
