Team Member Relations Manager

Starting Salary: $100,093/year

As a Team Member Relations Manager with Turning Stone Enterprises, you will lead and support a team in delivering exceptional internal services aligned with organizational culture and business goals. Your role encompasses leadership, team member relations, talent development, and operational efficiency. You'll partner closely with department leaders, acting as a trusted advisor and coach to foster a positive work environment and drive organizational success.  This is an on-site position based in Verona, NY.

What we value:

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Why choose Turning Stone Enterprises?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

What you will do as a Team Member Relations Manager

• Lead and mentor the Team Member Relations staff, ensuring high-quality service delivery to all departments.
• Ensure compliance with company policies and alignment with cultural and business objectives.
• Oversee disciplinary actions and terminations, ensuring consistency and mitigating risks.
• Manage and conduct initial reviews of team member complaints, particularly harassment claims, and provide thorough follow-up.
• Assist in delivering orientation programs as requested.
• Actively coach and support operational leaders, fostering their growth and effectiveness.
• Deliver training sessions on company policies, performance management, and corporate culture as needed.
• Review and approve all terminations within your areas of responsibility, escalating relevant issues to senior leadership.
• Ensure consistency in performance documentation and corrective actions.
• Monitor and manage workload and staff performance to optimize efficiency.
• Provide regular updates and accountability mechanisms to ensure alignment with organizational goals.
• Lead monthly communication sessions with department leaders, fostering collaboration and consistency across departments.
• Distribute communication materials to enhance internal networking and information sharing.
• Analyze team member relations trends, exit interview data, and turnover rates to identify and address areas of concern.
• Use data insights to inform decision-making and company strategies.
• Support recruitment efforts by facilitating effective interview processes as needed. Partner with recruiting staff to ensure best practices in candidate selection.
• Work closely with department heads to align procedures, standards, and staffing with business objectives.
• Provide guidance on organizational design, compensation, and reporting structures.
• Maintain a visible and accessible presence, scheduling early morning, evening, or weekend meetings to meet departmental needs.
• Participate in various committees and focus groups to promote a positive work environment as needed.

To be successful as a Team Member Relations Manager, you'll need:

• Bachelor's Degree in Human Resources or a related field.
• Minimum of five years of comprehensive Human Resource experience, covering recruitment, training, compensation, team member relations, and benefits.
• Proven leadership skills with the ability to mentor and guide teams and department leaders.
• Strong interpersonal skills and sound judgment in handling sensitive situations.
• Excellent oral and written communication skills with the ability to network and build relationships across the organization.
• Strict adherence to confidentiality and ethical standards.
• Proficiency in MS Office and related software.
• Ability to accommodate early morning, evening, or weekend meetings as needed.
• Willingness to travel to various Turning Stone Enterprises locations.
• Strong analytical skills with the ability to evaluate data and make informed decisions.
• Excellent organizational skills, with the ability to manage multiple priorities and deadlines effectively.
• Ability to stand/walk for long periods of time and lift up to 10 lbs.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

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Salary : $100,093