What are the responsibilities and job description for the Team Member Relations Specialist position at Turning Stone Enterprises?
Starting Pay Rate: $75,201/yr
As the Team Member Relations Specialist with Turning Stone Enterprises, you will review and investigate all assigned team member policy violations, complaints, concerns, disputes, claims of harassment, discrimination, and complaints of unfair treatment, prioritizing the most serious allegations. If you enjoy investigative work, apply today!
What we value:
- Positive team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
- We offer support for a successful journey, including hands-on training and opportunities to advance your career.
Why choose Turning Stone Enterprises?
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
What will do as a Team Member Relations Specialist:
- Carefully review complaints, gather relevant documentation and conduct thorough, timely investigations, meeting with team members and leaders, as necessary.
- Convey empathy, patience, discretion, neutrality, and active listening skills when investigating and discussing sensitive issues.
- Travel to local sites to meet with leaders and team members, when necessary.
- Interview and gather statements from complainant(s) and witnesses, using sound judgment to assess the validity of information to form fact-based opinions.
- Summarize investigation findings in standardized written reports, make determinations, and recommend course(s) of action. Submit recommendations to management, as appropriate; and follow up and document outcomes.
- Work closely with a variety of stakeholders at all levels of the organization to effectively manage concerns and issues raised through investigations.
- Proactively identify ways to prevent or reduce team member relations issues through the implementation of additional policies and procedures, training and communications.
- Track investigations and disciplinary actions in the human capital management (HCM) system.
To be successful as a Team Member Relations Specialist, you'll need:
- A Bachelor’s Degree in HR, Business or related field.
- A Minimum of five years of Generalist/Business Partner and/or Team Member Relations experience.
- Previous experience investigating formal complaints.
- Excellent knowledge of applicable federal and state employment laws and regulations (including, but not limited to, ADA, ADEA, FMLA, CFRA, FLSA).
- Strong guest service skills, and expert communication and interpersonal skills.
- Demonstrated ability to develop strategic, proactive partnerships with organization leaders.
- Excellent analytical, problem-solving, and project management skills.
- Experience using various HCM systems.
- The ability to prioritize and coordinate multiple complex projects simultaneously while adhering to strict deadlines.
- The ability to maintain the highest level of confidentiality.
- Ability to stand/walk for long periods of time and lift up to 10 lbs.
Who We Are:
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
Why You Will Appreciate Us:
At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.
With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!
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Salary : $75,201
