Claims Advocate - Early Career/New Grad

As the world's largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia! Our driven, down-to-earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.

About The Team

We are looking for customer obsessed Claims Advocates to join our team in Phoenix. This is an exciting opportunity to join a terrific team with a high-energy work environment. You will make an impact on a challenging part of the business and have opportunities to learn and grow.

We will train you on all things claims, from how to review and process a claim to how to assess damage claims filed by Turo hosts and guests.You will learn about the car sharing marketplace and how we are supporting our hosts and guests by giving them best-in-class customer experience.

What You'll Do

• Make outbound calls to hosts to gather information, inform the host of the protection plan chosen, and to advise of the cost of repairs. Answer inbound calls from hosts, understand the subject the host is contacting about, and move the file forward to completion following defined process steps.
• Resolve assigned tasks on designated claims, according to established process and procedure.
• Review non-complex claims for eligibility for contractual reimbursement
• Monitor and compare photographs to determine whether damages are trip related.
• Provide education to hosts regarding the claim process, including Turo protection plan requirements.
• Document claims files via template file notes and structured tasks.
• Work in team environment
• Attend meetings, huddles, 1x1 and training
• Performs other related duties as assigned
  
  

Your profile

• Recent graduate with a Bachelor of Arts or Bachelor of Science within the last year (May 2024 - May 2025)
• Ability to start and complete our in-office training program beginning March 18th, 2025
• Stellar customer centricity, with excellent follow-through, attention to detail, multitasking, and strong time management skills
• Must be a team player, with positive attitude, high energy, high integrity, strong work ethic, enthusiasm, and a commitment to our mission
• Eagerness to learn, develop, and grow in a challenging and important area in operations
• Reside in the Greater Phoenix area. We are currently in a Hybrid work environment.
  
  

The Phoenix base pay for this full-time position is $23.08/hour. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• Learning & Development stipend to invest in your professional development
• Turo host matching program
• Turo travel credit
• Cell phone and internet stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities
  
  

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.