What are the responsibilities and job description for the Department Manager (Second Shift) position at TVS SUPPLY CHAIN SOLUTIONS NORTH AMERICA, INC?
Summary
The Department Manager will manage, coordinate, and lead the business activities of one or more designated business departments and is directly responsible for Safety, People Management, Manpower, Quality, Customer Satisfaction, and Industrial Hygiene for assigned areas. The expected span of control for the Department Manager will range from 15:1 to 45:1. This role reports to the Operations Manager.
This is a Second Shift position. Second shift: 2:30PM- 11:00PM.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Track, report, and control the DART rate for each designated department.
- Conduct safety investigations and meetings as necessary.
- Comply with and enforce all standard safety practices.
- Maintain an organized and clean work environment in compliance with 6s workplace organizational standards.
- Ensure each designated department meets and exceeds customer expectations regarding cleanliness, organization, and safety standards.
- Maintain and report key department objectives via the Shop Floor Management (SFM) process.
- Address customer complaints and concerns; resolve problems.
- Address and control reported scrap costs that originate within the designated department.
- Hire, discipline, and terminate hourly employees, working in conjunction with Human Resources.
- Maintain, complete, and submit accurate timekeeping records for all employees within the designated span of control.
- Consistently enforce company policies to the managed workforce, abiding by union contracts when applicable.
- Execute coaching and feedback to maximize employee performance.
- Communicate, lead, and direct the hourly workforce to accomplish production requirements.
- Establish and adjust work procedures to meet production requirements.
- Track, report, and control person-hours for each designated department.
- Track and control the distribution of overtime for designated departments.
- Establish and maintain positive employee relations and employee involvement.
- Maintain high morale and quality focus among the workforce.
Competencies
- Leadership and development skills
- Written communication proficiency
- Oral communication proficiency: Large and small group communication
- Organized / Ability to multi-task
- Flexibility / Adapt to continuous change
- Attention to detail
- Ability to capture and report data / Recognize trends
- Adaptive problem solving
Department Manager Key Process Indicators
- Timekeeping process adherence
- DART rate
- Efficiency measured in deployed person-hours
- Customer complaints and quality spills
- Scrap costs
- Cleanliness / 6s
Work Environment
This job is performed in a busy warehouse environment with high forklift traffic. Warehouses are subject to seasonal temperatures. Steel-toed shoes, safety glasses and vests are required Personal Protective Equipment (PPE).
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The associate is occasionally required to sit or stand; climb or balance; and stoop, kneel, crouch or crawl. The associate may occasionally be required to lift 51 pounds, anything greater than 51 pounds requires assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Required Education and Experience
- Bachelor’s degree is preferred, preferably in business or related field; high school diploma or GED is required.
- 5 years of demonstrated leadership or supervisory experience required in a manufacturing, warehouse, or logistics environment, supervising and leading groups of 10 or more.
- Must have strong computer skills and operational knowledge of Microsoft Office applications (Word, PowerPoint, Excel, and Outlook).
- Knowledge of electronic timekeeping systems (Kronos, ADP, Gusto, Paypro).
Additional Eligibility Qualifications
- Ability to use mathematical equations to compute productivity reports
- Knowledge of OSHA standards and proven safety record
- Knowledge of ISO quality systems
- Ability to operate material handling equipment
- Working knowledge in Warehouse Management Systems
Position Type/Expected Hours of Work
Full Time. Schedule flexibility for extended or unplanned work hours is required. This is a Second Shift position.
Second shift: 2:30 PM- 11:00 PM
Travel
Minimal travel is required for this position.
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
As an EEO employer, TVS SCS NA is committed to cultivating a diverse and inclusive culture. The TVS SCS NA team does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law within any employment practices. We are pleased to provide reasonable accommodations to applicants; please contact [Hope Molyneaux, JMolyneaux@tvsscs.com] to request a reasonable accommodation. The employee selected for this role must be able to perform the essential functions of the position satisfactorily, and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
