What are the responsibilities and job description for the Napa Valley Hospitality Ambassador position at TWE Global?
Company Overview
Internationally recognized, Sterling Vineyards is one of the most visited wineries in Napa Valley. Situated 300 feet above the valley floor, this breathtaking location offers majestic 360-degree views of Napa Valley. Providing exceptional wine experiences to visitors from around the world.
About the Role
The seasonal concierge will provide a warm welcome to each visitor of Sterling Vineyards, ensuring an unforgettable experience. Responsibilities include serving as a reservationist for the tasting room, entering guest information into the reservation system, and providing information regarding tastings offered, tasting fees, and answering questions about the winery and surrounding area. The priority is to ensure that every guest has an exceptional visit.
Key Responsibilities
Internationally recognized, Sterling Vineyards is one of the most visited wineries in Napa Valley. Situated 300 feet above the valley floor, this breathtaking location offers majestic 360-degree views of Napa Valley. Providing exceptional wine experiences to visitors from around the world.
About the Role
The seasonal concierge will provide a warm welcome to each visitor of Sterling Vineyards, ensuring an unforgettable experience. Responsibilities include serving as a reservationist for the tasting room, entering guest information into the reservation system, and providing information regarding tastings offered, tasting fees, and answering questions about the winery and surrounding area. The priority is to ensure that every guest has an exceptional visit.
Key Responsibilities
- Courteously greet visitors, creating a positive first impression.
- Provide information about the winery, family history, and surrounding area.
- Assist guests with reservations over the phone and direct calls within the tasting room.
- Monitor tasting room guest count and handle large unscheduled groups accordingly.
- Support retail sales team by managing guest entry into the tasting room.
