What are the responsibilities and job description for the Customer Service Representative position at Twelve Consulting Group?
Our mission at Twelve is to unlock potential for individuals, organizations, and communities alike. We recognize this is only possible by intentionally building a talented team that reflects the diversity of our continuously evolving communities.
Job Overview
We
are seeking a dedicated and enthusiastic Customer Service
Representative to join our team. This role is essential in providing
exceptional support to our customers, ensuring their needs are met with
efficiency and professionalism. The ideal candidate will possess strong
communication skills, a customer-oriented mindset, and the ability to
analyze information effectively.
Duties
- Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction.
- Provide accurate information regarding products and services, assisting customers with their needs.
- Process orders, handle returns, and manage customer accounts using office software and data entry systems.
- Analyze customer feedback and data to identify trends and improve service delivery.
- Collaborate with sales and support teams to resolve issues and enhance the overall customer experience.
- Maintain detailed records of customer interactions in our computerized system.
- Assist in training new staff members on customer service protocols and best practices.
Experience
- Previous experience in a customer service or call center environment is preferred.
- Proficiency in data entry and familiarity with office software applications is required.
- Bilingual candidates are highly desirable to better serve our diverse clientele.
- Strong analytical skills with the ability to assess situations and provide effective solutions.
- Excellent typing skills with attention to detail for accurate documentation.
- A background in sales or customer support can be beneficial for this role.
Join us as we strive to deliver outstanding service while fostering a positive work environment!
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
Twelve Consulting Group is an Equal Opportunity Employer and embraces diversity and equal opportunity in a serious way. Even if you don’t feel that you meet every single requirement, we still encourage those interested and excited about this job opportunity to apply. We are eager to meet people that align with our values and want to contribute to our team in a variety of ways - not just candidates who check all the boxes. All candidates will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
