What are the responsibilities and job description for the Customer Liaison position at twenty2 wallpaper + textiles?
twenty2 wallpaper textiles is seeking to hire a full-time Customer Liaison to support our customer service & order processing department.
twenty2 is a female-led, high end private label wallpaper and textiles production company. We assist artists and designers in developing innovative digital wallpaper and textile collections and custom projects.
The right customer service candidate has data entry experience, is customer focused, highly organized, extremely detail oriented and self-sufficient.
Customer Liaison Responsibilities:
- Customer service - we are known for our expertise, creativity, high level of customer service, exacting quality standards and on time delivery.
- Promptly acknowledge customer orders received via email, provide information and assist with on-going questions in a courteous and friendly manner regarding questions, orders, production times and adjustments
- Work with each of our internal departments; to best meet our customer’s needs.
- Enter a running log of new orders in our orders system to ensure none are missed and updates statuses accordingly
- Make updates to customer notes or special exceptions as needed.
- Carefully review all Purchase Orders and client provided documents to identify any discrepancies; communicate with customers regarding any additional requirements or discrepancies
- Enter finalized orders into our order processing software
Customer Liaison Qualifications:
- 1-2 years of professional experience with data entry and customer service
- Collaborate and communicate effectively and professionally with our team and our customers.
- Strong written communication skills and the ability to communicate specific information clearly and concisely
- Keen attention to detail
- Strong organizational and prioritization skills
- Ability to follow, understand and execute direction as given to you by your managers
- Comfort using platforms such as Zoom, Google Suite, as well as a specific order processing software (Monday.com) that requires on the job training.
- Adaptability, flexibility, professional ambition, and a self-starting mentality
- Resourcefulness and creative problem solving
- Ability to work independently and as part of a team
- Able to stay focused and organized while executing a number of projects simultaneously
- Possess a positive attitude and “can do” personality
- Able to thrive in a deadline-driven environment
- Adapt well to unpredictable situations
- Dedicated to the team and committed to our customers
- Always learning
- Protects the privacy of our customers and our business
This is a career opportunity to contribute to our rapidly expanding business. We welcome progress and are always seeking to implement new systems to improve our workflow.
We value individuals who can bring new ideas to the table regarding our growing business.
Studies have shown that marginalized communities, such as women, LGBTQIA and BIPOC, are less likely to apply to jobs unless they meet every single qualification. Don’t meet all the requirements listed? Please apply anyway if this role excites you and you are eager to learn. At twenty2, passion, dedication, and curiosity are the most important factors for success. Please ask about on-the-job training opportunities when applying.
twenty2 revolves around creativity, so we value engaging employees who enhance our company culture. If you would like to identify your creative type check out the Adobe quiz at mycreativetype.com. We would love to hear about your results!
WHO WE ARE:
- Website: https://twenty2.net/
- Instagram: https://www.instagram.com/twenty2wallpaper/
- Innovative and expanding work environment
- Focus on vertical growth
- Flexible and supportive management team with an innovative, forward-thinking approach to business-building
- Team oriented, friendly, upbeat and inclusive work environment
- Supportive, collaborative and dedicated team
- Creative, stimulating and ever-changing work
BENEFITS:
Eligible for 20 days of paid time off
Paid holiday program
Medical benefits