What are the responsibilities and job description for the IT Support Assistant position at TWENTYONETECH?
Our client, the world’s leading entertainment streaming service, is looking for an IT Support Assistant to support the efficient day-to-day operations of the IT department by managing tasks such as computer setups, desk moves, and inventory maintenance.
This is an onsite 12-month contract. Hourly rate up to $35.00 CAD. You must be available to work in Vancouver, BC, and must be authorized to work in Canada without sponsorship.
Responsibilities:
- Perform desk and computer moves, including setting up Windows, Linux, and macOS environments using Standard Operating Environment (SOE).
- Troubleshoot basic connectivity issues and escalate unresolved issues to internal teams.
- Deliver and manage computer accessories and hardware inventory.
- Calibrate monitors and assist with hardware shipping, tagging, and unboxing.
- Ensure organized storage and flag inventory needs with procurement.
- Maintain accurate asset assignments in Asset Management System.
- Handle daily walk-in support and administrative tasks.
- Identify areas for IT environment improvements and suggest solutions.
- Participate in stock audits and manage minimum inventory levels.
- Be flexible to accommodate production demands, including physical tasks like lifting heavy equipment (up to 25kg).
- Work collaboratively within a global IT team and liaise with stakeholders like Asset Management, Front of House/Reception, and Production.
- Communicate effectively to resolve issues, share knowledge, and prioritize tasks.
- Foster a positive, detail-oriented, and adaptable team environment.
- Maintain confidentiality, respect colleagues, and uphold a positive workplace.
- Proactively identify, report, and mitigate workplace hazards.
Required Skills & Experience:
- Basic knowledge of computer hardware, setup, and troubleshooting.
- Proficiency in productivity tools like Google Suite and Slack.
- Excellent customer service, communication, and organizational skills.
- Strong attention to detail, and time management.
- Adaptive, positive attitude with a willingness to support after-hours needs.
- Ability to lift and move equipment (up to 25kg).
Preferred Skills & Experience:
- Experience in IT, administration, or customer service.
- Familiarity with ticket management systems and asset management tools.
- IT certifications or specialized knowledge in relevant fields.
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Salary : $35
