What are the responsibilities and job description for the Front Desk Staff position at Twilight Dental Specialists?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and administrative support. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome patients upon arrival with a warm and friendly demeanor.
- Manage front desk operations including check-ins, check-outs, patient record keeping.
- Handle phone inquiries with excellent phone etiquette and provide information about services and facilities.
- Maintain documentation in compliance with HIPPA
- Utilize computer systems for data entry, Scheduling, sending claims, insurance processing, billing processes.
- Assist with office management tasks such as scheduling appointments and managing correspondence.
- Provide support in managing inventory for front desk supplies and materials.
- Collaborate with other team members to facilitate smooth operations within the establishment.
Qualifications
- Proven experience in a front desk or customer service role is preferred.
- Proficiency in computer literacy with experience in data entry and office management software.
- Familiarity with phone systems and excellent phone etiquette skills are essential.
- Strong organizational skills with the ability to file documents systematically.
- Exceptional communication skills, both verbal and written, with a focus on customer service excellence.
- Ability to work well under pressure while maintaining attention to detail.
- A proactive attitude towards problem-solving and multitasking in a dynamic environment.
- Join our team as a Front Desk Agent where you can make a significant impact on our guests' experiences while developing your career in hospitality!
Job Types: Full-time, Part-time
Pay: $19.00 - $27.00 per hour
Expected hours: 24 – 36 per week
Benefits:
- Dental insurance
Schedule:
- 8 hour shift
- No nights
Work Location: In person
Salary : $19 - $27