What are the responsibilities and job description for the Senior Director, Data Science & Analytics position at Twilio?
See yourself at Twilio
Join the team as Twilio's next Senior Director, Sales Operations Analytics.
Who we are
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
About the job
We are seeking a Sr. Director of Data Science & Analytics within our Sales Operations organization. You will lead our data-driven approach to running, planning, optimizing and transforming our go-to-market. This leader will oversee a team of data scientists, analysts, and data engineers delivering critical insights that drive business performance, strategic decision-making, and operational excellence.
This is a highly visible leadership role with direct impact on the company's GTM strategy and execution. You have a demonstrated track record of excellence in data science and analytics innovation, large-scale complex data analysis, process-driven data management approaches, program & project management, communication, team leadership, mentorship and cross-functional teamwork. This position will report to the VP of Sales Operations and work closely with peer leaders across Sales Operations and other business functions.
Responsibilities
In this role, you'll :
- Mentor, lead & coach a team of managers, data scientists, analysts, and engineers delivering mission critical data-driven insights and decision-making
- Drive development and automation to provide a comprehensive view of business health; including pipeline, forecast, sales productivity and other GTM metrics and insights
- Own the accuracy and integrity of all reporting and insights
- Partner closely with sales and cross-functional stakeholders to understand their pain points and create solutions to improve day to day operations.
- Align with sales leaders on performance metrics & KPIs
- Drive innovation in dashboarding, visualization and self-service analytics and insights capabilities for sales and GTM teams.
- Develop predictive models and advanced analytics to improve funnel performance, sales forecasting and revenue growth strategies
- Support ad hoc and strategic analytics needs, including market assessments, customer buying behavior insights, propensity to buy analysis, whitespace identification, etc.
- Partner with GTM leadership to shape data-driven strategies that improve sales productivity, customer engagement and business outcomes
- Serve as a thought leader in the company's data science and analytics efforts working cross-functionally to share best practices and drive innovation
- Implement and enforce best practices for data integrity, accessibility and security
- Drive efficiencies in data infrastructure and processes, ensuring scalability to support current and long-term business needs.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required :
Desired :
Location
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions .
The estimated pay ranges for this role are as follows :
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.
Applications for this role are intended to be accepted until March 02, 2025 but may change based on business needs.
LI-Remote
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com .
Salary : $223,300 - $279,200
