Training HAUS Operations & Scheduling Specialist

Essential functions:

• Fully understand, describe and promote all aspects of Training HAUS
• Work closely with and support Director of Sports Medicine, Director of Training HAUS, CDO, and physicians directly involved with delivery of orthopedic and ancillary care within TCO/Training HAUS
• Produce quality reports including monthly, quarterly, and annual financials per coach and/or specialty based on the needs of Director of Training HAUS and CDO.
• Meet regularly with Director of Training HAUS and CDO for assignment and collaboration on specific projects.
• Operate as a liaison between managers/director and PSRs to ensure quality and efficiency of patient service. This work may include meeting 1:1 with managers and/or staff PSRs to educate, review and collect information on quality, service, and integrity relating to the work of a PSR.
• Produce meeting minutes from quarterly staff meetings and at other meeting times as assigned to disseminate to staff not present.
• Communicate with Business Office when requested by Director of Training HAUS or CDO.
• Serve as MindBody expert for Training HAUS and outlying locations.
• Ability to create both individual and system wide schedules for pertinent staff (Performance Coaches, Sports Scientists, Athletic Trainers, etc.) within MB platform and troubleshoot as necessary.
• Train and onboard new staff in regard to all aspects of MB needed to be successful within his/her role within TH.
• Train staff on new process changes affecting front desk/reception services relating to scheduling, insurance authorization, and coordination of payments for cash-based sports performance programs.
• Assist PSR team in answering phones and scheduling of patients on an as needed basis.
• Any and all other duties as assigned

Education, experience, & other requirements:

• Bachelor’s Degree in related field
• Strong customer service/guest relations skills
• Ability to problem solve in a high-volume environment
• Proficiency with Microsoft products to allow production of accurate reports
• Experience with Electronic Medical Records (EMR) systems preferred

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Work in the clinic during business hours
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Converse in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Additional expectations – TCO’s Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental conditions:

• Normal clinic/office setting

Protected Health Information (PHI) Access:

• Operative, test results and radiography reports, financial information, and patient demographics

Notes:

• The knowledge, skills, abilities & traits (KSATs) listed on this job description are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed KSATs to perform the essential functions and requirements of the job, is acceptable
• TCO is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional job functions are subject to modification.