The Clinical Care Coordinator performs a variety of patient care and administrative responsibilities to support patients and providers.
This is a part-time (0.75) position working M-F between the hours of 8 : 00 am - 4 : 00 pm and supporting our Wyoming, Vadnais Heights, and Brooklyn Park locations.
Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.
Essential Functions :
- Prepare, stock, and clean exam room
- Room patients, obtain medical history and prepare for exam
- Maintain an efficient, organized clinical flow
- Assist with documentation of patient data into electronic health records system
- Prep for injections, change dressings, apply durable medical equipment, , and remove sutures / staples under provider direction
- Application and removal of casts and splints
- Ensure coding requirements are followed during entry of patient information
- Provide patient educational materials
- Assist with collection and processing of specimens
- Act as a prescribing delegate to enter medical orders (i.e. medications, laboratory services, imaging studies and other auxiliary services into the computerized provider order entry (CPOE) into patient electronic records under the direct supervision of the provider
- Assist Providers in procedure room with injections and minor procedures
- Assist with medical supply inventory and ordering
- Screen patient calls and respond to patient in a timely manner. Document all phone messages in the patient’s electronic chart
- Provide communication and liaison between providers and patients
- Schedule patient appointments, surgeries, and diagnostic tests.
- Obtains referral and / or authorization requirements per insurance guidelines.
- Provide follow up to patient inquiries, contacting provider as necessary
- Process mail and correspondence
- Coordinate the transmission and acquisition of patient records
- Maintain Physician schedule, communicating changes appropriately
- Additional functions may include :
Prep for clinics - gather and verify pertinent patient information; compile patient medical data.
Build Physician schedule and maintain scheduling templateTranscription or medical scribingAssist physician with legal practice, etc.Assist in office with faxing / mail / forms for PCC team members working remotelyCoordinate and complete patient paperwork / formsManage tasks in the EMR by appropriately routing and completing them in a timely mannerCoordinate on-call consults, rounding, follow-up, etc.Able to support multiple specialtiesAny and all other duties as assignedEducation and Experience Requirements :
High School diploma / GED or equivalent requiredCertified Medical Assistant (CMA), Certified Athletic Trainer (AT-C), or Certified Nursing Assistant (CNA); or equivalent experience preferredUnderstanding of medical terminology, anatomy, and physiology strongly preferredKnowledge of diagnostic procedures, pharmacology, and treatment assessments preferredAdministrative or medical office experience preferredTranscription experience required, where applicableCustomer service experienceBenefits & Compensation :
Actual starting pay will vary based on education, skills, and experience.A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here.Essential Requirements :
Ability to :
Complete the Certified Provider Order Entry (CPOE) upon hire if necessaryComply with company policies, procedures, practices and business ethics guidelines.Complete job required training.Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)Demonstrate prompt and reliable attendanceTravel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be requiredWork at an efficient and productive pace, handle interruptions appropriately and meet deadlinesCommunicate and interact in a respectful and professional mannerPrioritize workload while being flexible to meet the expectations of the daily operationsApply principles of logical thinking to define problems, establish facts, and draw valid conclusionsUnderstand and execute a variety of instructionsEffectively operate equipment and communicate on and operate the phone systemWork independently with minimal supervisionTravel to other work locations, if requiredPerformance Expectations – i-Health’s Core Values :
Integrity - Do the right thing and take responsibility for what you do and sayService - Consistently contribute to deliver an exceptional experienceQuality - Act with high purpose, committed effort, and skillful execution to exceed expectationsInnovation - Identify progressive solutions that improve service, teamwork, efficiency, and / or effectivenessTeamwork - Be a part of the whole; support each other positivelyEnvironmental Conditions :
Clinic / office / surgery center settingNotes :
Infinite Health Collaborative (i-Health) is an Equal Opportunity / Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here : http : / / www.uscis.gov / e-verify / employeesThis position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
