CLINICAL CARE COORDINATORRHEUMATOLOGY - TWIN CITIES ORTHOPEDICS

The Clinical Care Coordinator performs a variety of patient care and administrative responsibilities to support patients and providers.

This is a full-time position working M-F between the hours of 7 : 30 am - 5 : 00 pm out of our Woodbury, Eagan, and Hudson, WI locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions :

Prepare, stock, and clean exam room.

Prepare for clinic and surgeries, ensuring pertinent information is available in the chart for the physician prior to entering the patients’ room (i.e., MRI, CT, EMG and lab reports).

Measure vital signs, including weight, blood pressure, pulse temperature, and document all information in patient’s chart.

Room patients. Verify patient information by interviewing patient, recording medical history, confirming purpose of visit and updating chart history.

Maintain an efficient, organized clinical flow.

Gather and verify pertinent patient information, compile patient medical data

Assist with documentation of patient data into electronic health records system

Prep for injections, change dressings, apply durable medical equipment, and remove sutures / staples under provider direction

Ensure all related reports, labs and information is filed and available in patients’ medical records prior to their appointment.

Perform lab draws / prepare and label labs, perform venipunctures and finger sticks.

Maintain all logs and required checks (i.e., refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).

Provide direct assistance to physician with medical procedures such as ultrasounds, injections, PRP, MRI’s and other procedures as necessary.

Administer biologic and other medications.

Submit medication refill requests, help with prior authorizations and appeals.

Triage phone calls, review results management, enter and create patent lab orders, process specimens and prepare for shipment daily

Assist with patient transfers

Ensure coding requirements are followed during entry of patient information

Act as a prescribing delegate to enter medical orders (i.e. medications, laboratory services, imaging studies and other auxiliary services into the computerized provider order entry (CPOE) into patient electronic records under the direct supervision of the provider

Manage the clinic schedules and communicate any scheduling issues with Lead or Supervisor in a timely manner

Schedule patient appointments, surgeries, MRI’s, bone scans, EMG’s, consults and any other tests ordered by the provider

Manage the physician’s schedule, including surgeries, clinics, meetings and any other pertinent items. Inform the appropriate staff with any changes to the physician’s schedule

Provide efficient, effective liaison between the physician and patients, hospitals, therapist, QRC’s, attorneys, insurance companies, employers, and other staff members

Contact insurance companies and worker’s compensation officials for authorizations for scheduled tests; provide accurate information to the prior authorization team

Inform “on call” surgeon of any inpatient cases that will require rounding during the weekend.

Triage phone calls from emergency / urgent patients

Relay, screen, and appropriately reply to all patient calls. Document all phone messages in the patient’s electronic chart

Coordinate ordering supplies and / or equipment for surgeries and / or clinics (i.e. prosthesis for surgery, lab coats for clinics).

Able to support multiple specialties

Any and all other duties as assigned

Education and Experience Requirements :

High School Diploma / GED is required.

Certified Medical Assistant (CMA) certification, Licensed Practical Nurse (LPN), Athletic Trainer (ATC) or equivalent.

Medical Assistant Certification from an accredited school preferred.

1-3 years’ experience in a medical clinic setting or equivalent.

Phlebotomy experience preferred or willingness to become proficient.

Demonstrated ability or experience in patient flow management, medical assisting, and confidential management of patient health information.

Ability to multi-task to provide services to patients in a warm, professional manner.

Benefits & Compensation :

Actual starting pay will vary based on education, skills, and experience.

A $1,500 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.

We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here.

Essential Requirements :

Ability to :

Comply with company policies, procedures, practices and business ethics guidelines.

Complete job required training.

Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)

Demonstrate prompt and reliable attendance

Work in the clinic, office or surgery center during business hours

Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required

Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines

Communicate and interact in a respectful and professional manner

Prioritize workload while being flexible to meet the expectations of the daily operations

Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions

Understand and execute a variety of instructions

Effectively operate equipment and communicate on and operate the phone system

Work independently with minimal supervision

Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values :

Integrity - Do the right thing and take responsibility for what you do and say

Service - Consistently contribute to deliver an exceptional experience

Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations

Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and / or effectiveness

Teamwork - Be a part of the whole; support each other positively

Environmental Conditions :

Clinic / office setting

Notes :

Infinite Health Collaborative (i-Health) is an Equal Opportunity / Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.

We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here : http : / / www.uscis.gov / e-verify / employees

This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

INDTCO