Clinical Care Coordinator - Twin Cities Orthopedics

The Clinical Care Coordinator performs a variety of patient care and administrative responsibilities to support patients and providers.

This is a full-time position working M-F between the hours of 7 : 30 am - 5 : 00 pm out of our Rheumatology departments in Woodbury, Stillwater, and Hudson.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions :

• Prepare, stock, and clean exam room.
• Prepare for clinic and surgeries, ensuring pertinent information is available in the chart for the physician prior to entering the patients' room (i.e., MRI, CT, EMG and lab reports).
• Measure vital signs, including weight, blood pressure, pulse temperature, and document all information in patient's chart.
• Room patients. Verify patient information by interviewing patient, recording medical history, confirming purpose of visit and updating chart history.
• Maintain an efficient, organized clinical flow.
• Gather and verify pertinent patient information, compile patient medical data
• Assist with documentation of patient data into electronic health records system
• Prep for injections, change dressings, apply durable medical equipment, and remove sutures / staples under provider direction
• Ensure all related reports, labs and information is filed and available in patients' medical records prior to their appointment.
• Perform lab draws / prepare and label labs, perform venipunctures and finger sticks.
• Maintain all logs and required checks (i.e., refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).
• Provide direct assistance to physician with medical procedures such as ultrasounds, injections, PRP, MRI's and other procedures as necessary.
• Administer biologic and other medications.
• Submit medication refill requests, help with prior authorizations and appeals.
• Triage phone calls, review results management, enter and create patent lab orders, process specimens, and prepare for shipment daily
• Assist with patient transfers
• Ensure coding requirements are followed during entry of patient information
• Act as a prescribing delegate to enter medical orders (i.e. medications, laboratory services, imaging studies and other auxiliary services into the computerized provider order entry (CPOE) into patient electronic records under the direct supervision of the provider
• Manage the clinic schedules and communicate any scheduling issues with Lead or Supervisor in a timely manner
• Schedule patient appointments, surgeries, MRI's, bone scans, EMG's, consults and any other tests ordered by the provider
• Manage the physician's schedule, including surgeries, clinics, meetings and any other pertinent items. Inform the appropriate staff with any changes to the physician's schedule
• Provide efficient, effective liaison between the physician and patients, hospitals, therapist, QRC's, attorneys, insurance companies, employers, and other staff members
• Contact insurance companies and worker's compensation officials for authorizations for scheduled tests; provide accurate information to the prior authorization team
• Inform "on call" surgeon of any inpatient cases that will require rounding during the weekend.
• Triage phone calls from emergency / urgent patients
• Relay, screen, and appropriately reply to all patient calls. Document all phone messages in the patient's electronic chart
• Coordinate ordering supplies and / or equipment for surgeries and / or clinics (i.e. prosthesis for surgery, lab coats for clinics).
• Able to support multiple specialties
• Any and all other duties as assigned

Education and Experience Requirements :

Benefits & Compensation :

Essential Requirements :

Ability to :

Performance Expectations - i-Health's Core Values :

Environmental Conditions :

Notes :